Sunrise, FL (PRWEB) June 3, 2006
Learn.com®, the global leader in creating and projecting power-on-demand, today announced that the company has released Mentor® for Lotus Notes 7. Mentor for Lotus Notes 7 delivers just-in-time multimedia communication from within the application providing learning and support to users at the click of a button, without leaving Lotus Notes 7 and without making a help desk call.
“We migrated to Lotus Notes a few years ago and during that time we found that it has been quite difficult to get our entire staff into group training. During the last year, we received more than 1,500 Lotus Notes help desk calls and it became obvious that we needed a solution,” said Lindy Lewis, Systems Programmer & Lotus Notes Administrator at Kent State University. “Mentor was the perfect solution for our training and migration challenges. Mentor for Lotus Notes lives within the application so our users can access relevant on-demand multimedia tutorials at their fingertips—when they need them. Moreover, our users will not forget about Mentor because it now has a new context sensitivity feature, which means a Mentor icon appears when a user scrolls the mouse arrow over any actionable areas within Lotus Notes.”
“The Gartner Group estimates that a help desk call costs a company anywhere from $20-$48 per call. No other solution on the market addresses this situation more efficiently then Mentor. With over 8.5 million product licenses sold and 40 million end-users around the globe, Mentor makes end-users successful using any software application without taking a training course, or making a help desk call. Mentor is the only workflow embedded solution that integrates premium quality multimedia content with ’on-demand’ learning,” said David Swenson, Executive Director of Product Development at Learn.com.
“The addition of the Lotus Notes 7 on-demand learning library is a welcome addition to our robust Lotus 6.5 library that includes Notes, Sametime, Domino Web Access (iNotes), QuickPlace and TeamRoom and a complete Microsoft Office 2003 library including Outlook, Word, Excel, PowerPoint, Windows XP and Internet Explorer 6,” said Swenson. “The content within these just-in-time tutorials is unparalleled and guaranteed not only to help users with many of the most common tasks being performed within the software, but also to help organizations communicate the transition or an upgrade to the newest version of the software--thus increasing end-user assimilation and adoption.”
Reducing costs and improving performance
A large U.S. computer manufacturer recently deployed a custom Mentor performance support system for its knowledge management system upgrade. The company found that help desk calls were 35% below their predictions, based on experiences with similar upgrades.
DuPont estimates its Mentor is eliminating 500 help desk calls per week for a savings of at least $750,000 a year.
Pitney Bowes used a Mentor for the rollout of a major desktop application upgrade, and found the volume of help desk requests was reduced by over 2,000 calls per week initially following the upgrade. By conservative estimates, that’s a savings of $50,000 per week.
Learn.com® is the worldwide leader in creating and projecting power on-demand e‑learning with more than 50 million end users around the globe. Our proven suite of solutions will empower your organization to administer every aspect of its training and learning initiatives, including design, delivery, tracking and implementation. Learn.com’s unwavering commitment to understanding client needs and goals allows us to partner with our clients to increase business performance. The Learn.com family of solutions includes the award-winning LearnCenter® learning and performance management suite, the CourseMaker Studio® authoring tool, Mentor® EPSS and the 1,100 title Learn2® online course library.
For more information please visit http://www.learn.com or call 954-233-4000
Learn.com, its logo, and LearnCenter are registered trademarks of Learn.com.
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