Signature Employee Training Program to Impact the Customer Experience at Nemacolin Woodlands Resort

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The leading provider of training outsourcing to the hospitality industry, Signature Worldwide, tailored an employee training program to positively impact guest experience and benefit Nemacolin in its initiative to become a five-star world-class resort.

Nemacolin Woodlands Resort, Farmington, Pa., -- a world class resort rated four-stars by Mobil Travel Guide and four diamonds by the AAA -- selected Signature Worldwide to prepare its employees for the peak summer travel season and for a future inspection by the Mobil Travel Guide to become a five-star resort.

The leading provider of training outsourcing to the hospitality industry, Signature Worldwide, tailored an employee training program to positively impact guest experience and benefit Nemacolin in its initiative to become a five-star world-class resort.

"We want our employees to anticipate the guest’s needs and to be able to talk about the amenities of our resort that will be most appealing to them during their stay," said Dennis Noonan, director of sales for Nemacolin Woodlands Resort. "Having worked at other hotels that partnered with Signature, I've experienced the impact Signature training can have on employee communications, attitudes and ultimately conversions."

Scott Merrick, regional training account manager with Signature Worldwide, introduced a personalized formula to employees for handling inquiries that included qualifying why customers were coming to Nemacolin, and then tailoring their response to highlight the resort’s amenities that would best suite the caller’s needs. Nemacolin employees practice their new phone skills learned during training with Signature Worldwide coaches before applying them to live calls.

Since the initial three day hospitality training event, Signature Worldwide has been making hotel mystery shopping calls to the resort, and continues to work with the resort by measuring and critiquing employees based on the results from the mystery shopping program.

"The first few mystery shops conducted after the training have been very good," said Noonan. "We are very pleased with not only the initial outcome of the program, but the noticeable change in our employee’s attitudes. I can only expect we will continue to build upon this success."

About Signature Worldwide

Signature Worldwide is the leading provider of training outsourcing and business solutions to service-based organizations, creating tailored employee training and marketing programs that directly impact the bottom line. Established in 1986 and headquartered in Columbus, Ohio, Signature operates throughout North America and the United Kingdom, and has licensees in Greece, South and Central America, China, India, Northern Africa and the Middle East. For more information on how Signature’s proven employee training programs lead to customer delight, please visit

About Nemacolin Woodlands Resort

Nemacolin Woodlands is one of North America's premier resort destinations. Situated on over 2,800 acres, the Mobil Four-Star and AAA Four-Diamond resort features 335 luxurious guestrooms, suites, townhouses, and private luxury homes, including the incomparable Falling Rock boutique hotel and clubhouse. In addition to the internationally acclaimed Woodlands Spa, the resort offers 36 holes of golf on two championship courses-the Pete Dye designed Mystic Rock, home to the PGA Tour 84 Lumber Classic, and the traditional Links Course. For shooting of another sort, guests should visit our 30-station Shooting Academy, a sporting clays facility situated on 140 acres complete with a spacious lodge. Trail rides are available at the Equestrian Center, or for a more rugged trail experience, there’s the 18-mile Off-Road Driving Academy, exclusively featuring Hummer® H1 and H2 vehicles. For shoppers there are 14 specialty shops, plus nearby Uniontown boasts the ultimate outdoor store, Woodlands World, and haute couture by top designers at The Nemacolin Collection stores.

As the seasons change, our ski facilities for both downhill and cross-country enthusiasts, snowboarders and snow tubers kick into high gear, or for a different winter experience enjoy a surrey ride or dog sledding. Nemacolin Woodlands also boasts an impressive collection of 14 restaurants and lounges, and a multi-million dollar art collection. For meetings and events, Nemacolin Woodlands offers 31,000 square feet of meeting and banquet facilities including four ballrooms, a 200-seat lecture hall, and 24 meeting rooms - making Nemacolin Woodlands the ideal setting for functions ranging from weddings to sales meetings. For those guests arriving by air, our on-property private airfield with 3,900-foot airstrip is available. For additional information, please visit our websites at, or call 866-399-6957.

For more information, please contact:

Myra Mash                         

Signature Worldwide                    

(800) 398.0518


Hallie Fisher

Landau Public Relations



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