Wolferstans' Clients Benefit After Firm-Wide WinScribe Digital Dictation Roll Out

Plymouth based law firm Wolferstans has cut document backlogs and subsequently improved client service after rolling out the WinScribe digital dictation system firm-wide. The system, which was first piloted in Wolferstans’ Family Law department, is part of a solution provided by SRC, WinScribe’s exclusive UK Platinum Partner.

London, England (PRWEB) June 13, 2006 -- Plymouth based law firm Wolferstans has cut document backlogs and subsequently improved client service after rolling out the WinScribe digital dictation system firm-wide. The system, which was first piloted in Wolferstans’ Family Law department, is part of a solution provided by SRC, WinScribe’s exclusive UK Platinum Partner.

Philip Thorneycroft, Head of Wolferstans’ Family Law practice said, “With our previous tape system we were experiencing significant backlogs of work, which meant that we were struggling to achieve the high-levels of client service that we aim to provide.”

“We recognised the benefits that introducing a digital dictation system could offer the firm and selected WinScribe from SRC because it provides a fully-featured system that benefits fee earners and secretaries alike, with an uncomplicated, easy-to-use interface.”

“From day one, the SRC solution has been problem-free and a total success. Work is intelligently managed to ensure that it is completed in the fastest time possible, and by sharing work more effectively we have not needed to replace secretaries that have left the firm,” said Mr Thorneycroft.

Wolferstans’ fee earners now use Philips SpeechMike II Pro devices to dictate when in the office and Olympus DS-4000 handheld recorders for flexible dictation when working away from the office. Fee earners have commented that the solution has made them much less reliant on individual secretaries while having very little impact on their daily working practices.

“SRC’s services made a significant difference to the smooth deployment of the WinScribe system,” Mr Thorneycroft continued. “From our first meeting to the conclusion of the roll-out, we’ve been impressed by SRC’s ability to understand and absorb our objectives and this has been reflected by the quality of their project management, training and support.”

The WinScribe digital dictation system is now in use at over 2,300 sites worldwide. UK law firms who have recently selected the WinScribe system from SRC include Halliwells LLP, Baker & McKenzie, Cobbetts, Berrymans Lace Mawer, Foot Anstey, CMS Cameron McKenna, Beachcroft LLP and Walker Morris.

SRC is WinScribe’s exclusive UK Platinum Partner and WinScribe is a member of the Legal Software Suppliers Association (LSSA).

About Wolferstans
Wolferstans has been established since 1812 when Samuel Kelly, an Attorney at Law, commenced practice at The Barbican, Plymouth. By 1836 his sons, J & W Kelly were the Partners. John Kelly became a Justice of the Peace, Mayor and Alderman, in addition to being a Master Extra in Chancery, Secretary of Sutton Harbour Improvement Company and the local Marine Board. In 1873 Thomas Wolferstan joined the firm which became Kelly & Wolferstan.

As a result of strategic mergers, today Wolferstans is a streamlined and progressive South West practice with its head office at Deptford Chambers. Targeted expansion is ongoing to ensure that a high level of service is delivered and that our clients' needs and expectations are met.

About SRC
SRC are the UK’s leading document creation professionals. The company's mission is to ensure its customers achieve cost savings and productivity improvements through the delivery, implementation and support of leading edge document creation technologies.

SRC provides consultancy for all elements of the professional document creation process together with high-quality delivery, implementation and support services. SRC's teams combine years of industry experience with the ability and commitment to deliver solutions that not only meet but exceed customers' objectives.

SRC only partners with best-of-breed, global technology providers, including WinScribe, Nuance, Olympus, Philips, Grundig and Workshare. The company is the UK's exclusive WinScribe Platinum Partner and is the holder of several Dragon NaturallySpeaking Partner Awards recognising the high-quality of its speech recognition solutions. SRC is a Microsoft Certified Partner.

SRC also sells document creation products via the SRC Direct website.

SRC is privately owned and backed by leading financial institution, Cazenove Private Equity.

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