LiveTime Advances ITIL Help Desk Support Leadership in Education Sector

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LiveTime Help Desk delivers key capabilities to address educators' IT service and support challenges.

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And, since it is the end of the school year for us, we have been using the reports features to help justify our support costs and increase our number of technicians.

LiveTime Software, a leading provider of J2EE based Service Management software today announced several new key accounts in the K-12 and tertiary education sector.

The Education sector is a complex information systems environment that demands highly efficient and cost-effective support operations. With support for Information Technology Infrastructure Library (ITIL®) best practices LiveTime provides an industry-standard framework for IT service delivery and support. As the only vendor-neutral solution on the market, LiveTime Help Desk has been rapidly adopted due to its ease of use and heterogeneous support for all web browsers, operating systems and databases.

With 23 sites across middle Tennessee, Wilson County School District selected LiveTime to streamline its work process. “LiveTime has increased security and lowered the cost of support operations,” said Mr Ken Chitwood, Network Engineer for Wilson County School District. “With the online system, technicians are able to evaluate the call volume at a location prior to going to the site and to bring the appropriate material with them, streamlining the onsite visits and optimizing available resources” Mr Chitwood said. “And, since it is the end of the school year for us, we have been using the reports features to help justify our support costs and increase our number of technicians.”

Other K-12 organizations that have recently invested in LiveTime to manage IT infrastructure include Charlotte County Public Schools, FL and East Allen County Schools, IN. Charlotte is one of the fastest growing counties in Florida and the school district is responsible for over 17,000 students. East Allen County Schools is a growing, dynamic school corporation located on the eastern side of the Fort Wayne, Indiana, with a metropolitan area that consists of 20 separate locations.

For Buena Vista University located in Storm Lake, Iowa and situated over 16 sites, the key to success was platform independence and low training costs. As one of America’s most wired small campuses, they must be prepared to support all platforms and all browsers and LiveTime has delivered that capability. “LiveTime is committed to delivering products that make our customer’s business more successful. In the education sector, this means delivering superior technology and low total cost of ownership,” said Ms. Kerry Butcher, LiveTime Software’s Vice President, Marketing.

About LiveTime Software

Headquartered in Newport Beach, California, LiveTime Software, Inc. is a vendor of J2EE-compliant, web-based service desk, help desk and support automation software for medium to large enterprises. Many global 2000 organizations and educational institutions use LiveTime’s vendor-neutral solutions to lower their costs and improve customer satisfaction. Founded in 1999, LiveTime Software is a privately held firm with offices in the United States, Australia and the United Kingdom. For more information visit

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FREE DOWNLOAD || ITIL BEST PRACTICESFREE DOWNLOAD || ITIL BEST PRACTICESDownload this FREE White Paper and learn how to ensure you are incorporating Best Practices into your IT Services Support Processes.<a href="">LEARN MORE</a>LEARN MORESee why Educators rely on LiveTime for vendor neutral, ITIL-certified Help Desk solutions.