Phoenix, AZ (PRWEB) June 13, 2006
Arizona health and human services referral organization Community Information & Referral (CIR) has been accredited by the Alliance of Information & Referral Systems (AIRS) for meeting the highest national standards and delivering quality information referral services to the community.
Community Information & Referral Service (CIR) has received notification that it has been accredited by the Alliance of Information & Referral Systems (AIRS), recognizing the organization for meeting the highest national standards and delivering quality information and referral services to the community.
In addition to the agency receiving accreditation, its 24-hour HELP Hotline call center was also accredited -- the hotline provides information about and referral to all available health, human, and emergency service organization offering assistance to people in need. The accreditation is effective through April, 2011.
"We are very proud of this recognition by the Alliance of Information & Referral Systems (AIRS)," said Roberto Armijo, Executive Director, Community Information & Referral. "Preparation for the accreditation process was long and hard - taking nearly two years to accomplish. To be accredited by AIRS is a testament of the hard work and dedication of our staff, board of directors and advisory council."
From July 2004 through June 2005, the Community Information & Referral 24 hour hotline helped 192,638 callers with more than 250,000 referrals to available community organizations for health services, human services and emergency services. The Hotline is available at 602-263-8856 from anywhere or 1-800-352-3792 within area codes 520 & 928. The CIR Website at http://www.cir.org/ also contains a database of referral information and the database is available annually for purchase in printed form.
AIRS is a international, independent, not-for-profit organization which provides support for the professional development and delivery of information and referral service organizations. The accreditation process includes a review of the organizational standards including information and referral call center service provisions, health and human resource data collection and management, cooperative and collaborative relationships, governance, personnel administration, financial and risk management, service quality improvement, and 46 service standards addressing the connection of people in need to available health, human, and emergency services.
"AIRS' accreditation program is designed to identify information and referral service providers that have set for themselves high standards for performance and who have made a strong commitment to continually enhance the effectiveness to the services they deliver," said Catherine Jirik, President, Alliance of Information and Referral Systems. "AIRS is proud to welcome Community Information & Referral to the family of exemplary information and referral organizations that serve children, families and individuals seeking help with a myriad of human service needs in the United States and Canada."
About Community Information & Referral
Community Information & Referral operates a free bilingual information HELP Hotline 24 hours a day 365 days a year. The HELP Hotline staff have responded to over 6,500,000 calls for help since 1964. The Hotline is available at 602-263-8856 from anywhere or 1-800-352-3792 within area codes 520 & 928. CIR is funded by Valley of the Sun United Way, Arizona Depart. of Economic Security, the United States Dept. of Housing and Urban Development, the cities of Phoenix, Glendale and Scottsdale, and corporate and individual contributions.
The 2006 Directory of Human Services and Self-Help Support Groups for Maricopa County (also available on CD-ROM) and our 2006 directories for Gila/Pinal & La Paz/Mohave/Yuma counties are available now. Place your order for the Directory of Human Resources here: https://web1.cir.org/secure/orderform.html
Products bearing the CIR logo may be purchased by visiting http://www.cafepress.com/cirphoenix and donations to support the efforts of CIR may be made through this page: http://www.cir.org/agency-helpus.html
Special Programs Community Information & Referral offers Arizona residents include:
24-Hour Helpline with English/Spanish bilingual Information & Referral Specialists ready to help you 24 hours a day. We are central and northern Arizona's First Call for Help.
Childhood Immunization Hotline (Maricopa County only)
Community Voice Mail - Community Voice Mail assists homeless individuals in Maricopa County by giving them private telephone numbers to help them with job searches and keeping connected to family and friends.
CONTACS - The COmmunity NeTwork for ACcessing Shelter helps domestic violence victims and homeless persons in Maricopa County find shelter in emergency situations 24 hours a day, 7 days a week.
Maricopa HMIS (Homeless Management Information System) Project - This program is presented in cooperation with several agencies with support from the Department of Housing and Urban Development (HUD).
Teen Link - Our free, confidential, 24-hour information line provides pre-recorded messages of interest to teens, their parents and people who work with teens.
Valley Lifeline - Personal emergency response service which provides a way to help people remain independent in their own homes while maintaining a constant link to immediate emergency services
Roberto Armijo, Executive Director
Community Information & Referral
Member, CIR Board of Directors
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