Digital Fuel Unveils Dedicated Program for Shared Services Management by Government Organizations, Sponsors G-CON: The Gartner Government Conference

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Digital Fuel’s service performance and cost management solution, shown at G-CON, helps government organizations manage shared service performance and service cost allocation

We are pleased to help our government customers contain costs and leverage economies of scale within their shared services organizations

Digital Fuel, the leader in software solutions for the management of service level agreements (SLAs) and service cost management, today announced its silver sponsorship of G-CON: The Gartner Government Conference, a conference built exclusively for government IT decision-makers. G-CON will be held June 14-16, 2006 at the Washington DC Marriott Wardman Park Hotel. Digital Fuel will debut its service performance and service cost management solution for government and demonstrate how Digital Fuel can help government organizations better manage services received from both internal and external service providers and allocate cost or “charge back” based on the resources they consume.

Providing Government Organizations with Management and Oversight Capabilities

Digital Fuel’s service performance and service cost management solution provide government organizations with management and oversight capabilities with a view into the performance of services by all service providers, from both providers of Shared Services and external service providers. Digital Fuel’s ServiceFlow is a comprehensive enterprise software suite that not only provides government organizations with real time visibility to measure, manage and compare internal performance with external providers, but also helps reduce the cost to serve and comply; improve service quality; manage outsourcing risk; as well as control cost and reduce financial exposure.

"There is a need for government organizations to strongly consider the need to achieve economies of scale by consolidating IT, HR, F&A and other Services into Shared Services Centers. The efficiency gained by consolidating must be balanced by managing the effectiveness of the services delivered," said Stan Lepeak, Managing Director of Research at EquaTerra. "Service performance and cost management is a critical part of making sure that government organizations get what they pay for, ensure the highest quality of services, and are able to allocate costs appropriately based on service usage."

G-CON attendees will have the opportunity to see first hand how Digital Fuel’s service performance and service cost management solution for government overcomes the challenges associated with consolidation or shared services strategies. Digital Fuel executives will be available at booth E to demonstrate how governmental organizations can optimize service performance and better manage and allocate service costs. To learn more about this event and schedule a time to meet with Digital Fuel, click here:

Improve Management of Services Vendor Performance

Digital Fuel will demonstrate how government shared services organizations deliver significant financial benefits from using Digital Fuel to improve management of services vendor performance -- with the ability to accurately allocate and chargeback the cost of service. With Digital Fuel, government customers have successfully addressed challenges such as the need to improve service delivery processes, comply with regulations and standards, and the need for consumption-based cost allocation and chargeback.

“We are pleased to help our government customers contain costs and leverage economies of scale within their shared services organizations,” said Yisrael Dancziger, president and CEO of Digital Fuel. “Moreover, with Digital Fuel, government organizations are able to equitably charge for services based on the resources they consume, which plays an important role in an organization’s ability to manage the cost of service.”

About the Gartner Government Conference

The Gartner Government Conference (G-CON) provides the strategic insight and tactical solutions needed to succeed, focusing on the latest thinking on the vital management, process, policy and technology trends that will ensure effective government operation and transformation. G-CON is an unbiased, comprehensive conference built exclusively for today's government IT decision-makers and presents a full range of content designed to meet the needs of professionals at all levels of government — federal, state, and local. Additional information is available at

About Digital Fuel

Digital Fuel is the leading provider of SLA management, service performance management and service cost management solutions, helping service providers and shared services organizations manage the performance, financial, and regulatory aspects of IT and business services. Digital Fuel has the largest deployments for SLA and service cost management in the world, with thousands of concurrent users, SLAs, KPIs and metrics. With Digital Fuel’s patented visual approach, customers are deployed rapidly to quickly drive value from automating the management of service level agreements with their customers and vendors. ServiceFlow manages billions in business and IT services for global companies such as Procter & Gamble, General Electric, Cummins, IBM, Siemens Business Services, O2, Atos Origin, Telefonica, and CSC. Digital Fuel is headquartered in San Mateo, California, with offices across North America and Europe. Learn more at


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BOnnie Harris
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