This web conference will give attendees the tools and techniques they need to neutralize challenging situations, reduce their levels of stress when confronting performance-related issues, and get employee performance back on track.
Charlotte, NC (PRWEB) June 19, 2006
An in-depth 90-minute, interactive web conference entitled: Getting Employee Performance Back on Track, led by Omega Performance's senior vice president and practice director for sales and service, Margie Kensil, will be held Wednesday, June 28, 2006 at 12:00 PM EDT. The web conference teaches managers how to solve employee performance issues through coaching and other one-on-one collaborative techniques.
Kensil’s conference will lead attendees through a discussion of what works—and what doesn’t—when faced with the leadership challenge of maximizing individual and team performance while dealing with employee performance gaps. She will define a manager’s critical accountabilities in making coaching sessions successful and reveal key criteria for confronting performance issues including:
- how to recognize the difference between coaching conversations and conversations to close a performance gap,
- what are the techniques of Powerful Telling and Asking and how they can be employed to keep a potentially tense conversation on track, and
- what are the most effective responses to use in addressing typical types of employee resistance.
To register for the web presentation, visit http://www.omega-performance.com/.
“One of the most challenging aspects of any manager’s job is dealing with resistant behavior and less-than-acceptable job performance,” said Omega Performance’s Kensil. “This web conference will give attendees the tools and techniques they need to neutralize challenging situations, reduce their levels of stress when confronting performance-related issues, and get employee performance back on track.”
Getting Employee Performance Back on Track is one in a series of web-based events Omega Performance is hosting in 2006. Other events include:
28 June: Handling Resistance in Coaching
16 August: Coaching for Next Level Performance
30 August: Is Your Contact Center Aligned or Maligned?
4 October: Is Your Contact Center Aligned or Maligned? 6 Actions to Maximize its Potential
9 October: Delivering a Dynamic Customer Experience
18 October: Creating a Sales Culture: First Steps
8 November: Creating a Sales Culture: A Comprehensive Action Plan
About Omega Performance (http://www.omega-performance.com)
Since 1976, Omega Performance has enabled more than 2,500 firms worldwide to drive and sustain improved business performance. Omega empowers results-driven leaders with assessment, consulting, training, and coaching programs that are practical, effective, and proven. The company’s solutions enable people to strengthen customer relationships and loyalty, balance credit and risk opportunities, increase market share and share of wallet, and generate greater sales and service results. Omega Performance is headquartered in Charlotte, N.C., with major offices in Auckland, London, Melbourne, Sydney, Singapore, and Toronto.
inquiry @ omega-performance.com