Huntington Celebrates 10-Year Milestone as Industry Leader and Pioneer in Online Banking and Bill Pay

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Huntington’s online banking site continues to be one of top 10 in the nation.

Huntington Bank this month celebrates its 10th anniversary as one of the first banks in the country to launch an online banking Web site. At the same time, it was the first traditional bank in the nation to launch online bill pay.

“At Huntington we have continued to make significant investments to create a robust, user friendly and highly secure site, designed to meet the varied needs of our customers,” said Joe Gottron, Huntington’s Chief Information Officer. “We know that our customers are always seeking a consistent, positive experience, whether they are banking with us online, over the phone, at the ATM, or face-to-face in a banking office. We are committed to keeping all four channels customer friendly, convenient and efficient. As a result, over the past five years, we have achieved double-digit growth in customer satisfaction.”

In addition to online bill pay, the Huntington Online Banking site features instant enrollment, check and deposit images, 16 months of online statements, 12 months of bill pay history and up to 24 months of account history in real time.

In rating the quality and service offering of Huntington’s Web site recently, Keynote, The Internet Performance Authority, placed Huntington in the top 10 of banks in the United States, with Huntington in the number six spot.* Keynote noted Huntington’s functionality, ease of use, and the easy accessibility of customer service contact information. The Web site is also cited for allowing customers to determine how they will be contacted, displaying clear messages on fraud guarantees and proactively giving customers information on privacy and security.

*According to the Q1 2006 Keynote WebExcellence Banking Scorecard, Keynote compared 29 U.S. banks for their online products and service delivery. The top 10 banks in order of ranking include: Chase, Citibank, Bank of America, Wells Fargo, E*TRADE Bank, Huntington Bank, U.S. Bank, First National Bank, Wachovia and Washington Mutual.

About Huntington

Huntington Bancshares, Incorporated is a $36 billion regional bank holding company headquartered in Columbus, Ohio. Through its affiliated companies, Huntington has more than 140 years of serving the financial needs of its customers. Huntington provides innovative retail and commercial financial products and services through more than 380 regional banking offices in Indiana, Kentucky, Michigan, Ohio and West Virginia. Huntington also offers retail and commercial financial services online at; through its technologically advanced, 24-hour telephone bank; and through its network of almost 1,000 ATMs. Selected financial service activities are also conducted in other states including: Dealer Sales offices in Arizona, Florida, Georgia, North Carolina, Pennsylvania, South Carolina, and Tennessee; Private Financial and Capital Markets Group offices in Florida; and Mortgage Banking offices in Maryland and New Jersey. International banking services are made available through the headquarters office in Columbus and an office located in the Cayman Islands and an office located in Hong Kong.

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Jeri Grier-Ball
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