Broken Arrow, OK (PRWEB) June 30, 2006
"Employee Satisfaction Survey Success," a new eBook released today by Phillip B. Wilson, reveals 7 keys to a successful employee satisfaction survey.
“The difference between a successful employee satisfaction survey and one that fails can be small,” said nationally recognized author and employee relations consultant Phillip Wilson, “this book identifies the critical turning points in survey design, administration and action planning that separate the winners from the losers.”
3 of the 7 keys revealed include:
1. Survey Design: Is it better to use an anonymous forced response survey or one with open-ended questions? The answer is situational – in some organizations it may be better to use an anonymous survey method while other companies might be better served using open-ended questions or even focus group discussions to get feedback from employees.
“The key is to make sure you evaluate the environment first and to have the satisfaction survey format be sensitive to that environment,” says Wilson. Other design topics include how to word statements and develop a Likert-scale that effectively gauges employee opinion (and why a 7-item scale may be better than a 5-item scale). The book also includes sample survey statements.
2. Survey Administration: “More employee satisfaction surveys are hurt by this area than any other,” Wilson explains, “and it is totally within the control of the organization.” The book provides specific examples, including sample letters announcing the survey and even example survey administration instructions to make sure survey administration can go without a hitch.
3. Survey Action Planning: This is the most critical part of any satisfaction survey – what you do with the results. The book offers an easy-to-implement 3-step process to survey action planning including how to prioritize action items and successfully use teams of employees to help solve employee relations issues that come up.
Other keys explained in the free eBook include legal issues with conducting surveys in today’s litigious environment (Wilson is also an attorney). "Companies that have recently undergone a union organizing campaign or are concerned about union avoidance definitely need to think carefully about how to use an opinion survey," Wilson explains.
The book also offers practical advice on how to present what can be technical information to employees during communication meetings. “This is stuff that just isn’t covered in the survey texts that I’ve seen.”
The eBook is one of many free tools for HR professionals on Wilson’s web site – including the Open Source HR Department that contains numerous tools, policies and handbook provisions for HR professionals – all at no charge. “I want the site to be a place where the HR community can go to get practical and useful tools to do their job – I’m just trying to build the site that I wish I had when I was an HR Director.” To download a copy of the free eBook go to http://www.lrims.com/satisfaction-survey.html
About LRI Management Services, Inc.