Fremont, CA (PRWEB) July 6, 2006
EBSuite.com (EBSuite), a leading online, on-demand Customer Relationship Management (CRM) software company, today announced that Asteres Inc., the maker of ScriptCenter®, the industry’s first prescription drug pick-up kiosk for retail pharmacies, has enhanced customer service solutions and case study handling by using EBSuite’s Customer Support and Sales Force Automation support tools.
Asteres needed a CRM solution to quickly and efficiently manage customer support calls and case processing workflow. In addition to sharing all documents on customer accounts, including case history, information on decisions made and support activities, Asteres wanted to implement a cost-effective and customizable solution.
“EBSuite is intuitive and easy to use which made implementation quick and easy,” said Stefany Goldman, Manger of Client Relations at Asteres. “The EBSuite team is creative and very responsive in developing customized solutions to meet Asteres’ requirements. We are delighted to have EBSuite as our CRM partner.
Asteres also takes advantage of EBSuite’s superb case management functionality. In addition to helping rapidly turnaround customer cases, customer support information is available to and accessible by the entire company.
EBSuite, whose customer base and revenues increased more than 100% from fiscal year 2004 to 2005, has established international headquarters in Fremont, California. The organization’s Atlanta office services East coast customers. In 2005, EBSuite launched operations in Beijing, China, where the local team is conducting engineering and regional business development activities. To learn more about becoming a VAR or read customer case studies on California State University Northridge, International AutoSource, TechMontreal and more, visit the EBSuite web site at http://www.ebsuite.com.
EBSuite.com is a leading global provider of customizable, on-demand Customer Relationship Management (CRM) solutions. Leveraging a unique modular application design, EBSuite.com helps companies reduce software and operations costs and delivers the most comprehensive feature-rich suite of CRM applications in the industry. Our fast, flexible and secure business solutions provide customers quick and easy access to vital sales, marketing and business information. We help rapidly install all applications and seamlessly integrate the software within our customer’s technology infrastructure. With no contracts, hidden fees or implementation costs, customers are up and running in 24 hours or less. For more information and a free trial, please visit http://www.ebsuite.com.
Asteres Inc. develops and manufactures secure self-service kiosks for the storage and delivery of consumer products in the retail marketplace. Asteres' premier product is Script Center®, the industry’s first prescription drug pick-up kiosk for retail pharmacies, which allows consumers to pick up and pay for their prescriptions even when the pharmacy is closed. Visit Asteres web site at http://www.asteres.com.
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