Zagada Chooses CSS Power as its Premier Power Solution and Business Continuity Provider for its Sphaero Alliance

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Acceleration in Caribbean and Central America Call Centers Prompts Sphaero to seek Back-up Power and Business Continuity Expert to Serve Region.

Zagada Markets, Inc., a leading business development strategy and advisory firm, has selected CSS Power as its premier back-up power solution provider for its Sphaero Alliance outsourcing partnership. Zagada Institute, the company’s research arm, projects that agent density among the 300 Caribbean and Central America call centers will reach 80,000 by the end of 2006. CSS is strategically expanding its expertise in backup power and business continuity design and support to serve Sphaero Alliance members as well as regional call center operators benefiting from this growth.

Based in Madison, Wisconsin, Customized Support Services, Inc. (CSS Power) is a leading provider of backup power and power quality solutions to Fortune 1000 businesses. CSS Power focuses its efforts specifically to the call center and BPO industry, and it currently provides backup power solutions to many of the largest call center operators in the world. Solutions provided by CSS Power offer uninterruptible operation to critical facilities, and include the implementation of emergency generator systems, UPS systems, DC power plants, cooling for data processing operations, and facility-wide monitoring solutions.

“We at CSS Power are excited to join the Sphaero alliance, and we look forward to providing customized backup power solutions for the member companies and regional operators,” said Pat McGettigan, President of CSS Power.

Effective servicing of client contracts in the outsourcing industry requires businesses to have a 24x7 electrical power supply to insure reliable and continuous operation. Increased growth in demand for electrical power in call centers, variability in infrastructure quality, power generation, and electrical power technology deployed across the region, demand a partner adept and experienced in serving the complete range of diagnostic, design, and integration needs of regional call centers. CSS Power represents the ideal candidate given its existing regional deployments coupled with its commitment to deepen its regional presence.

Backup power is a safeguard against increased demand connected to equipment and infrastructure operational challenges. Such service also protects phone systems, computers, servers and other building operations from the undesirable effects of variability in utility power supply. Resultantly, client contracts can be carried out without the fear of downtime. Backup power also provides protection to critical systems and data, allowing sensitive technology to operate safely and securely. These advantages avoid the surges and distortions caused by legacy transmission equipment.

Fortune 1000 companies using regional centers consistently report receiving high levels of customer care from regional call centers. “CSS Power’s increased attention to serving the region and our Sphaero Alliance members reflects the high priority given to business continuity and operational excellence matters,” says Philip Dickenson Peters, chairman of the Sphaero Alliance and Zagada’s CEO. He continued, “we are truly delighted to welcome CSS Power as a Sphaero Alliance member.”


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Philip Peters
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