The 50 Best Managed Global Outsourcing Vendors -- Changing of the Guard as 15 New Outsourcing Vendors Land on Prestigious List and 15 Giants Drop Off
The Outsourcing Industry's only impartial and independent ranking of global supplies reveals surprising results of 872 vendors in 63 countries.
(PRWEB) July 17, 2006 -- Bringing impartial evaluation of outsourcing providers to buyers, job seekers, clients and competitor vendors for the second year, Outsourcing's 50 Best Managed Companies was announced today in a collaboration between Sourcing Magazine and The Black Book of Outsourcing (Wiley Publishers by Douglas Brown & Scott Wilson). The internationally recognized ranking of sourcing leadership is noted for its nonbiased, independent ranking criteria differentiated by being the only survey ranked by the actual customers, contractors and employees of nearly 900 outsourcing companies in over 60 countries.
METHODOLOGY: HOW THE TOP 50 WERE MEASURED
The Black Book of Outsourcing (Wiley Publishers) 2006 survey on superior management practices and leadership outcomes was distributed electronically to customers, employees, buyers, contractors and users worldwide in early 2006. In January surveys were sent to 70,000 individuals in corporations, businesses, organizations and government agencies who use, who offer and who are employed in outsourcing services. The survey was also available on several websites and circulated at industry events. The survey consisted of 26 questions on leadership impact, influence, management performance, client satisfaction, employee satisfaction and organizational excellence. 18 optional questions which focused on innovation, growth, internal management practices and global results were tested for future surveys.
A total of 12,755 qualified outsourcing purchasers/users and 3,340 outsourcing corporate employees voted on the survey. Of those, 46% were from North America, 22% from Europe, 24% from Asia or the Pacific Region. Of the employees responding, 18.3% were management or supervisory level, 81.7% were non-management.
Ranked companies were rated on a 100-point scale, based on responses from the customer and employee surveys. The Brown-Wilson Group does not choose vendors for voting or influence the rankings. To ensure the integrity of the results, no application fees, fees-for-placement, advertising requirements, corporation input or financial arrangements by the vendors evaluated are associated with this survey.
ANALYSIS: Indian IT companies have outperformed and replaced traditional big players such as Accenture and IBM in a study of the world's top outsourcing vendors.
US company ACS came top of the ranking of the 50 best managed global outsourcing vendors for the second annual Black Book of Outsourcing study but the rest of the top 10 is notable for the absence of any of the other 'big six' outsourcers - Accenture, CSC, EDS, HP and IBM.
Instead they are replaced by India's Satyam, Infosys, Patni Systems, Tata Consulting Services and HCL who came second, fifth, sixth, seventh and eighth respectively.
HP came in at number 13 on the rankings list followed by Accenture at 22, IBM -- last year's number one -- at 35, EDS at 36 and CSC next to the bottom at number 49.
Notable names to drop completely out of the top 50 rankings from last year's study include Atos Origin and Siemens Business Services, while the 'freshman 15' new entries this year indicate further changing of the guard ahead with the likes of Mexican nearshore outsource SOFTTEK #24, the first Latin American firm to enter the prestigious ranking, and Russian offshore outsourcer Luxsoft coming in at number 45.
The survey, in conjunction with Sourcing Magazine, questioned 12,755 qualified outsourcing purchasers or users and 3,340 outsourcing industry employees, asking them 26 questions on leadership impact, influence, management performance, client satisfaction, employee satisfaction and organisational excellence.
THE BLACK BOOK OF OUTSOURCING "BEST MANAGED" OUTSOURCING VENDORS
2006
RANK
1 Affiliated Computer Services
2 Satyam
3 Cognizant
4 Perot Systems
5 Infosys
6 Patni
7 TATA Consulting Services
8 HCL
9 GenPact
10 Mellon Global Services
11 Fiserv
12 Client Logic
13 Hewlett Packard
14 Convergys
15 Capgemini
16 RR Donnelley
17 EXL Service Holdings
18 i-Flex/Equinox
19 Sutherland
20 CGI
21 24/7 Customer
22 Accenture
23 Ceridian
24 SOFTTEK
25 ICICI OneSource
26 WNS Global
27 Outsource Partners Intl
28 Datamatics
29 EPAM
30 Ness Technologies
31 TeleTech Holdings, Inc.
32 Oracle
33 PeopleSupport
34 International Business Alliance
35 IBM Global
36 EDS
37 Hewitt
38 vCustomer
39 Mphasis
40 Wipro Technologies
41 Xansa
42 ADP
43 Caliber Point Hexaware
44 Larsen & Toubro InfoTech
45 Luxoft
46 eTelecare
47 Unisys
48 Freeborders
49 Computer Sciences Corp
50 SPi
ADDITIONAL COPY:PART II
CHANGING OF THE GUARD:
OLD SCHOOL OUTSOURCERS ARE DISPLACED BY THE CHALLENGERS
15 Outsourcing Corporations Fall From "Best Managed" Vendors List in 2006 from Last Year
2005
Rank
8 eFunds
18 Keane
23 Intelligroup
24 Northrop Grumman IT
26 Getronics
27 Covansys
28 Syntel
30 Spherion
35 Siemens Business Services
36 Atos Origin
37 Infocrossing
40 TechBooks
41 i-Gate
46 Gevity
50 Deloitte
ADDITIONAL COPY: PART III
READY TO TAKE OVER THE BEST MANAGED ROLES:
THE FRESHMAN 15
2006
Rank
11 Fiserv
12 ClientLogic
17 EXL Services
24 Softtek
29 EPAM
30 Ness Technologies
32 People Support
33 IBA Group
42 Caliber Point Hexaware
43 Teletech
44 Larsen & Toubro Infotech
45 LUXOFT
46 eTelecare
48 Freeborders
50 SPi
And Ten More Make Significant Jumps in 2006 Rankings since 2005 rankings: Infosys, Patni, TATA, Satyam, Cognizant, Perot, Genpact, Mellon, RR Donnelly/Office Tiger, WNS Global.
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