The 50 Best Managed Global Outsourcing Vendors -- Changing of the Guard as 15 New Outsourcing Vendors Land on Prestigious List and 15 Giants Drop Off

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The Outsourcing Industry's only impartial and independent ranking of global supplies reveals surprising results of 872 vendors in 63 countries.

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Bringing impartial evaluation of outsourcing providers to buyers, job seekers, clients and competitor vendors for the second year, Outsourcing's 50 Best Managed Companies was announced today in a collaboration between Sourcing Magazine and The Black Book of Outsourcing (Wiley Publishers by Douglas Brown & Scott Wilson). The internationally recognized ranking of sourcing leadership is noted for its nonbiased, independent ranking criteria differentiated by being the only survey ranked by the actual customers, contractors and employees of nearly 900 outsourcing companies in over 60 countries.

METHODOLOGY: HOW THE TOP 50 WERE MEASURED

The Black Book of Outsourcing (Wiley Publishers) 2006 survey on superior management practices and leadership outcomes was distributed electronically to customers, employees, buyers, contractors and users worldwide in early 2006. In January surveys were sent to 70,000 individuals in corporations, businesses, organizations and government agencies who use, who offer and who are employed in outsourcing services. The survey was also available on several websites and circulated at industry events. The survey consisted of 26 questions on leadership impact, influence, management performance, client satisfaction, employee satisfaction and organizational excellence. 18 optional questions which focused on innovation, growth, internal management practices and global results were tested for future surveys.

A total of 12,755 qualified outsourcing purchasers/users and 3,340 outsourcing corporate employees voted on the survey. Of those, 46% were from North America, 22% from Europe, 24% from Asia or the Pacific Region. Of the employees responding, 18.3% were management or supervisory level, 81.7% were non-management.

Ranked companies were rated on a 100-point scale, based on responses from the customer and employee surveys. The Brown-Wilson Group does not choose vendors for voting or influence the rankings. To ensure the integrity of the results, no application fees, fees-for-placement, advertising requirements, corporation input or financial arrangements by the vendors evaluated are associated with this survey.

ANALYSIS: Indian IT companies have outperformed and replaced traditional big players such as Accenture and IBM in a study of the world's top outsourcing vendors.

US company ACS came top of the ranking of the 50 best managed global outsourcing vendors for the second annual Black Book of Outsourcing study but the rest of the top 10 is notable for the absence of any of the other 'big six' outsourcers - Accenture, CSC, EDS, HP and IBM.

Instead they are replaced by India's Satyam, Infosys, Patni Systems, Tata Consulting Services and HCL who came second, fifth, sixth, seventh and eighth respectively.

HP came in at number 13 on the rankings list followed by Accenture at 22, IBM -- last year's number one -- at 35, EDS at 36 and CSC next to the bottom at number 49.

Notable names to drop completely out of the top 50 rankings from last year's study include Atos Origin and Siemens Business Services, while the 'freshman 15' new entries this year indicate further changing of the guard ahead with the likes of Mexican nearshore outsource SOFTTEK #24, the first Latin American firm to enter the prestigious ranking, and Russian offshore outsourcer Luxsoft coming in at number 45.

The survey, in conjunction with Sourcing Magazine, questioned 12,755 qualified outsourcing purchasers or users and 3,340 outsourcing industry employees, asking them 26 questions on leadership impact, influence, management performance, client satisfaction, employee satisfaction and organisational excellence.

THE BLACK BOOK OF OUTSOURCING "BEST MANAGED" OUTSOURCING VENDORS

2006

RANK            

1    Affiliated Computer Services

2    Satyam    

3    Cognizant    

4    Perot Systems    

5    Infosys    

6    Patni    

7    TATA Consulting Services    

8    HCL    

9    GenPact    

10    Mellon Global Services    

11    Fiserv    

12    Client Logic    

13    Hewlett Packard    

14    Convergys

15    Capgemini    

16    RR Donnelley        

17    EXL Service Holdings    

18    i-Flex/Equinox    

19    Sutherland    

20    CGI    

21    24/7 Customer    

22    Accenture    

23    Ceridian    

24    SOFTTEK    

25    ICICI OneSource    

26    WNS Global    

27    Outsource Partners Intl    

28    Datamatics    

29    EPAM    

30    Ness Technologies    

31    TeleTech Holdings, Inc.    

32    Oracle    

33    PeopleSupport

34    International Business Alliance

35    IBM Global    

36    EDS        

37    Hewitt    

38    vCustomer    

39    Mphasis    

40    Wipro Technologies

41    Xansa    

42    ADP    

43    Caliber Point Hexaware    

44    Larsen & Toubro InfoTech    

45    Luxoft    

46    eTelecare    

47    Unisys    

48    Freeborders    

49    Computer Sciences Corp

50    SPi

ADDITIONAL COPY:PART II

CHANGING OF THE GUARD:

OLD SCHOOL OUTSOURCERS ARE DISPLACED BY THE CHALLENGERS

15 Outsourcing Corporations Fall From "Best Managed" Vendors List in 2006 from Last Year

2005

Rank    

8    eFunds    

18    Keane    

23    Intelligroup    

24    Northrop Grumman IT

26    Getronics    

27    Covansys    

28    Syntel    

30    Spherion    

35    Siemens Business Services    

36    Atos Origin    

37    Infocrossing    

40    TechBooks    

41    i-Gate    

46    Gevity    

50    Deloitte    

ADDITIONAL COPY: PART III

READY TO TAKE OVER THE BEST MANAGED ROLES:

THE FRESHMAN 15

2006

Rank    

11    Fiserv    

12    ClientLogic    

17    EXL Services    

24    Softtek    

29    EPAM    

30    Ness Technologies    

32    People Support    

33    IBA Group    

42    Caliber Point Hexaware    

43    Teletech    

44    Larsen & Toubro Infotech    

45    LUXOFT    

46    eTelecare    

48    Freeborders    

50    SPi    

And Ten More Make Significant Jumps in 2006 Rankings since 2005 rankings: Infosys, Patni, TATA, Satyam, Cognizant, Perot, Genpact, Mellon, RR Donnelly/Office Tiger, WNS Global.

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