Evergreen Systems Releases White Paper on Building the Business Case for ITIL

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Evergreen Systems today announced that it has released a new white paper exploring how to build the business case for ITIL and other IT process improvements.

Evergreen Systems today announced that it has released a new white paper exploring how to build the business case for ITIL and other IT process improvements. CEO, Don Casson, began exploration of the topic in June, via a techwebcast that was sponsored jointly by Hewlet-Packard and InformationWeek. Building the business case for ITIL has also been a source of discussion on Evergreen’s blog site, after Evergreen Vice President of Consulting, Joe Koester, began a four-part series on it.

The white paper references a number of data points taken from current research and enterprise IT process improvement case studies consistently documenting a 20-40% reduction in the effort required for ongoing IT operations, powered by the implementation of ITIL process improvements. The same research clearly links ITIL with strategic gains in customer service quality, accuracy and efficiency and IT risk and compliance work. The development of an ITIL strategy is also discussed and an incremental approach is recommended, one which starts with small steps but shows measurable gains quickly.

The white paper will be offered on Evergreen System’s web site, promoted in the ITSMF July journal and provided via a special offer for IT executives in Fortune 1000 enterprises through an online campaign. The white paper will also be listed in CIO’s online database of white papers. Copies can be obtained from the following URL:


Join Evergreen’s blog discussion on developing the business case for ITIL at the link below:


Don Casson, president, CEO and co-founder of Evergreen Systems, is a frequent speaker and author on topics related to ITIL assessment and change management. Don’s recent publications range from ITIL Maturity Benchmark Studies, to ITIL and COBIT Process Frameworks, to IT Asset Management. Don has been quoted in the Sarbanes Oxley Compliance Journal, CIO Magazine, CIO Insight, eWeek, Tech Decisions for Insurance and Insurance Networking News and was the third employee of Global Management Systems Inc. (GMSI) prior to leading Evergreen Systems.

Download Don Casson’s presentation from the TechWebCast on how ITIL and Change Management translate into business value from the link below:


About Evergreen Systems

Evergreen Systems is a highly specialized technology consulting firm focused on helping firms maximize the value of IT to their businesses. Evergreen specializes in ITIL (Information Technology Infrastructure Library) business case development and consulting, and offers services that include Service Catalog development, Change Management consulting, Configuration Management Database (CMDB) development and Asset Management. From strategic planning, to policy development, through execution, Evergreen makes sure that what gets planned, gets done.

Leaders in insurance, finance, healthcare and retail rely on Evergreen to address today’s major business challenges including, making ITIL and COBIT operable, understanding and organizing IT assets for better planning and execution, developing automated, streamlined compliance processes, and maximizing benefit through change, configuration and asset management. Global 2000 organizations work with Evergreen for sound strategy, flawless execution and measurable results.


Amy Mergler

Evergreen Systems, Inc.



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