When you are as committed to customer success as SuccessFactors is, you know that this type of open communication is a great forum for learning, building and improving. When you add up the knowledge, experience and expertise of our 500 plus customers and combine it with SuccessFactors’ unflagging commitment and technology strength, the potential benefits are incalculable.
(PRWEB) July 20, 2006
SuccessFactors, Inc., the leading global supplier of on-demand, Web-based performance & talent management solutions, launched the SuccessFactors Customer Community (http://customers.successfactors.com) this month, a new website designed specifically to encourage the sharing of information between its over 500 worldwide customers. The new site will enable SuccessFactors customers to share experiences implementing and using SuccessFactors’ performance and talent management solutions and to benefit from each other’s knowledge and best practices. Debuted at the recent SuccessFactors’ global user conference, the new website is already being used by over 500 customers and serves as the latest example of SuccessFactors’ unique commitment to customer service, communication and overall customer success.
More than just a traditional support portal, the SuccessFactors Customer Community is organized around the principle of helping customers succeed through the sharing of knowledge, expertise and experiences. This community will enable SuccessFactors to remain extremely close to the company’s customer base and attentive to each individual customer’s needs, resulting in an unparalleled level of proactive customer support for all participating members.
The three key areas of the SuccessFactors Customer Community include:
- The KnowledgeBase – Providing a wide range of SuccessFactors product support information, including recent articles, help videos and product release, features and update notes and how-to walk-throughs and training videos for specific SuccessFactors product features.
- The Forums – Encouraging SuccessFactors customers to speak directly with each other about SuccessFactors products, features and settings, allowing customers to provide feedback to each other and to SuccessFactors’ product development team.
- Case Management – Allows product users to view the current status of SuccessFactors’ on-demand system, submit a case for review by SuccessFactors technical support staff or check on the status of a previously submitted request.
Additional features of the new Customer Community include constantly updated notes and articles on the main page, ranked by popularity amongst the Customer Community’s users, and file sharing of documents from SuccessFactors events, presentations and user conferences, so every SuccessFactors customer has complete access to all company and product information, whether they were able to attend a specific event or not.
“How many companies would put every single one of their customers in one room with an open microphone,” asks Lars Dalgaard, SuccessFactors Founder and CEO. “When you are as committed to customer success as SuccessFactors is, you know that this type of open communication is a great forum for learning, building and improving. When you add up the knowledge, experience and expertise of our 500 plus customers and combine it with SuccessFactors’ unflagging commitment and technology strength, the potential benefits are incalculable.”
SuccessFactors delivers performance and talent excellence, on demand. The company’s software promotes visibility, accountability, and results, enabling organizations to eliminate the politics that destroy motivation and impede performance. Fueled by the industry's highest renewal rate, SuccessFactors has grown to support more than 500 customers and 1.5 million users in 134 countries around the world. Customers include MasterCard International, British Telecom, Textron, Salesforce.com, Cooper Tire & Rubber Company, Volkswagen of North America, Reebok, Pep Boys, Lancaster General Hospital and Grant Thornton. The company has achieved a global industry leading, scalable and secure hosting operation. Founded in 2001, SuccessFactors has multiple worldwide offices collaborating for strong local support of customers. For more information, visit http://www.successfactors.com or call +1 800 809-9920.
This press release was distributed through eMediawire by Human Resources Marketer (HR Marketer: http://www.HRmarketer.com) on behalf of the company listed above.
# # #