The Art of Concierge Certificate Program Offered by The International School of Hospitality In Conjunction with UNLV and the Venetian Hotel Resort Casino

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Introducing the only certificate program dedicated to world class concierge service in Las Vegas, and one of very few such specialized programs around the world. With internship support from the world-famous Venetian Resort Hotel Casino, this program offered in conjunction with the Hospitality Outreach Services Division of UNLV’s William F. Harrah College of Hotel Administration is designed specifically to develop a cadre of professional graduates well versed in the delivery of exceptional customer service.

The International School of Hospitality (TISOH) is proud to introduce a new certificate program in the Art of Concierge, announced Timothy Lam, Director of The International School of Hospitality.

This groundbreaking program is operated in conjunction with the Hospitality Outreach Services Division of UNLV’s William F. Harrah College of Hotel Administration. The Art of Concierge is designed to provide thorough hands-on training in world class concierge service skills, along with the required supervisory and communication skills to succeed in hospitality operations. It is suitable for participants with little or no experience, as well as for those seeking specialized knowledge for advancement.

The inaugural program begins September 5, 2006 on the campus of UNLV. Classes meet Tuesday and Thursday evenings from 6-8pm for a period of ten weeks. Participants are required to successfully complete the classroom program and an internship (waived for industry professionals on request) to receive the Certificate. Within the 10 modules that comprise the program, topics include becoming a concierge, training, tools, ethics, professionalism, guest responsibilities, food & beverage, communications, management and career management.

“A Certificate from TISOH opens doors to graduates looking for new careers or advancement opportunities. It is a clear demonstration of a candidate’s initiative, drive and interest,” said Patricia Norman, CMP, Academic Director of TISOH. “We’re excited to be one of the very few schools offering a quality program specifically designed for this occupation”.

From November 2006 onwards, the program will be offered online for participants outside of the Las Vegas area.

About TISOH:

The International School of Hospitality, licensed by the Nevada Commission on Postsecondary Education, is dedicated to training individuals for careers in hospitality-related industries. The School’s condensed, career-specific courses are suitable for new entrants to the industry as well as for established veterans to hone their skills. From January 2007, TISOH will operate from a custom-designed training facility currently under construction. The School is operated by Hospitality Experts Consortium, LLC (HEC), a hospitality consultancy based in Las Vegas, Nevada, USA. HEC is comprised of a unique group of university and industry professionals with years of managerial, teaching, researching and publishing experience. HEC provides national and international consulting, expert witness services and specialized educational programs.


Timothy M. Lam, Director, The International School of Hospitality Tel: (702)-505-GURU Fax: (702) 269-0296

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