Charities Increase Revenue and Cut Costs

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SpeechStudio launch DonationLine, a fully automated process for collecting telephone donations, allowing donations to be made quickly without the need for operators. DonationLine, an advanced interactive system, offering a caller experience close to direct human interaction, at a fraction of the cost of a call centre operation.

Using Interactive Voice Response (IVR), Automated Speech Recognition (ASR) and Text to Speech (TTS) systems, DonationLine is a fully automated process for collecting telephone donations, allowing donations to be made quickly and effectively whilst decreasing the need for staff involvement.

DonationLine excels when running alongside existing operations and is dramatically cheaper than call centre operations. DonationLine is connected to SpeechStudio’s payment gateway and donations are then placed into the charities bank account quickly and accurately. SpeechStudio offers an innovative pricing model, only charging per completed transaction, meaning that costs can be clearly calculated and projected.

DonationLine’s professional service is designed to help you implement the best solution for your charity and allows adaptation to meet your precise needs, with a professional and consistent service always guaranteed. DonationLine does not alienate callers with complicated menus and can scale seamlessly to cope with peaks and troughs in demand, dramatically reducing call times.

DonationLine has been designed around reliable and proven speech technologies and uses state-of-the-art security systems to ensure customer details are never compromised.

About SpeechStudio:

SpeechStudio is a dynamic team of business professionals who have experience in technical, creative, financial and marketing industries. The company pioneers cutting edge intelligent speech applications, developed using the best IVR, ASR and TTS technologies.

Contact:

Brett Richardson, Sales Director

SpeechStudio

Tel: 0845 0097984

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Brett Richardson
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