Robinson & Associates Announces Vice President of Advocate Development

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Robinson & Associates, Inc., announces the appointment of Patricia Bahr as Vice President of Advocate Development.

Patricia is our champion for Advocate Development System

Robinson & Associates Announces Vice President of Advocate Development.

Robinson & Associates, Inc., a global customer service consulting firm to the gaming industry, has announced the appointment of Patricia Bahr as Vice President of Advocate Development.

Bahr is responsible for all sales and marketing related to the company’s Advocate Development System.

“Patricia is our champion for Advocate Development System,” says Martin R. Baird, chief executive officer of Robinson & Associates. “She works with individual casinos to help them understand Advocate Development System and how they can benefit from implementing it at their property.”

Bahr also is responsible for sales at gaming companies with multiple properties, and she explores opportunities for introducing Advocate Development System internationally.

“I have observed remarkable transformation in casino employees’ enthusiasm for quality guest service as a result of Advocate Development System,” Bahr says. “I’m impressed with the caliber and expertise of the Advocate Development System coaching team. They are superb. And the potential for tracking and predicting a casino’s revenue growth is astonishing.”

Bahr brings an extensive international background to her new position with Robinson and Associates. For more than 20 years, she was president and general manager of Ben-Jabr Enterprises, Inc., an international import-export company with offices in Phoenix, Los Angeles, England, Greece, Switzerland and Saudi Arabia.

Ben-Jabr also had distributorships in Sweden, Denmark, Germany and England.

Bahr also has a strong background in sales and marketing as a result of prior positions in retail, agriculture and finance. She was owner and manager of Footprints in the Snow, a resort-area shoe store in Breckenridge, Colo., owner and chief financial officer of Greg Bahr Farms, Inc., in Alamosa, Colo., and a loan officer for Security Mortgage Corp. in Scottsdale, Ariz., as well as other residential mortgage institutions.

Robinson & Associates implements Advocate Development System in combination with the methodology of its Advocate Index™ and best business practices to help casinos chart a course for growth and profitability. Advocate Index is a number that indicates the extent to which properties have guests who are willing to be advocates. Advocate Development System uses best business practices to leverage the index and help casinos create more advocates.

Located in Annapolis, Maryland, Robinson & Associates may be reached by phone at 480-991-6420, by e-mail at mbaird@casinocustomerservice.com or via its Web sites at Advocate Development System and Casino Customer Service. Robinson & Associates is a member of the Casino Management Association and an associate member of the National Indian Gaming Association.

Bahr may be reached at 602-550-7401.

Contact:

Martin R. Baird

Robinson & Associates, Inc.

Advocate Development System

Casino Customer Service

480-991-6420

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