NetworkStreaming’s Growth Continues with Remote Desktop Support Solutions

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Increase in Remote Workforce Fuels the Growth of Remote Desktop Support Solutions

NetworkStreaming’s revenue for the second quarter of 2006 was its highest to date. The addition of 204 new customers represents a revenue increase of more than 38 percent for the quarter and 92 percent over the second quarter of 2005. This growth is coincident with the increase in the mobile workforce, which has placed high demand on NetworkStreaming’s remote desktop support solutions.

Although remote desktop control has long been the favored remote support model of tech support professionals and is recognized as the easiest and most effective support technology, the burgeoning globalization of the workforce is now making it a vital necessity.

Benchmark studies conducted by Nemertes Research found that 90 percent of today’s employees work in branch or remote offices, and the number of offices outside corporate headquarters is increasing at the rate of 9 percent per year. Travel costs and time make deskside and onsite visits prohibitive under these circumstances and support solutions that do not allow the support rep to see what’s going on with the remote employees’ computer cause productivity loss as they are time consuming and inefficient.

Consequently, the number of support and help desks departments offering remote desktop support rose from 5 percent in 2004 to 60 percent in 2005.

The state of the art technology of NetworkStreaming’s latest version of SupportDesk, the company’s flagship remote desktop support solution released earlier this year at DEMO, offers on-demand connectivity to any PC anywhere in less than 10 seconds without the need for pre-installation or configuration of software on the remote computer. SupportDesk is also the ultimate in security among the remote desktop support solutions on the market. It leaves no footprint after the support session and since is does not go through a third party it is not open to potential security holes outside your infrastructure. Lack of a third party vendor also reduces the complexity of compliance.

For information on NetworkStreaming’s remote desktop support appliance, go to http://www.networkstreaming.com.

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Melissa Taylor
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