St. Croix Systems Enables WakeMed Health & Hospitals to Automate Management of Safety Incidents and Issues

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Hospital system to implement a single-source for automating and centralizing the collection, tracking, and resolution of hospital safety issues.

St. Croix Systems today announced that WakeMed Health & Hospitals, a 775 bed health care system located in Raleigh, N.C., has completed a pilot of St. Croix’s Safety Manager Solution as a single-source for collecting hospital safety issues and incidents.

Using Safety Manager, WakeMed can centralize the reporting of hospital safety issues and incidents, including those found during environment of care tours. Information collected at the time of reporting including type, source, and urgency will instantly create issues, alerts and notifications for designated hospital personnel. Using workflow processes, reported issues are assigned to department personnel for corrective action or issue verification and all actions taken to resolve are documented and communicated.

“Ensuring the safety of our patients, staff, and visitors is a top organizational priority. We are committed to continuously seeking better solutions to help identify, track and resolve potential safety issues,” commented Gary Evans, director of WakeMed Biomedical Engineering. “We now have a single-source to systematically manage the entire closed-loop process associated with every reported issue. We anticipate saving significant time in the areas of documenting and tracking by always knowing what issues might still be open, including important manufacturer alerts and recalls, and who has been assigned to resolve.”

A comprehensive user dashboard provides a real-time view into reported and open issues, reminders, and corrective action confirmations, and is set up to display according to user roles and responsibilities. This automated data collection tool helps to standardize procedures to quickly discover, address and resolve safety issues equipping healthcare providers for more pro-active quality and safety management versus reactive.

“In healthcare where standardized processes and procedures are critical, Safety Manager keeps key hospital environment of care personnel consistently informed and better prepared to respond to and resolve safety issues, including those required to be monitored and reported on by such governing bodies as JCAHO and the FDA”, says Sam Adams, President and CEO of St. Croix Systems. “We are proud to have WakeMed, a facility known for their leading edge care and operations, implement our Safety Manager Solution.”

About St. Croix Systems Corporation

St. Croix Systems ( is the leading provider of software and services designed to integrate the core functions of asset management, asset logistics, safety management, and capital planning for healthcare providers worldwide. Since 1993, health systems have been utilizing our applications to improve asset and facility management, increase operating and financial performance, and enhance service and safety in the environment of care. Privately owned, St. Croix Systems is headquartered in Burlington, MA.

About WakeMed

WakeMed Health & Hospitals, one of the first hospital systems in the country, is a private, not-for-profit health care organization based in Raleigh, N.C. The system comprises a network of health care facilities throughout Wake and Johnston Counties, including a 528-bed tertiary referral hospital, a 114-bed full-service hospital, a 68-bed rehabilitation hospital, two full-service clinics as well as two short-term, skilled-nursing and outpatient facilities. Specialty service areas include cardiac care, women’s and children’s services, physical rehab, emergency and trauma, orthopedics, neurosciences and home care. WakeMed’s team of 7,000 nurses, technologists and medical support staff and more than 1,000 affiliated physicians serve the residents of North Carolina using the most advanced technologies and facilities to ensure the finest in health care. For more information, visit

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Becky Nies
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