Melville, NY (PRWEB) August 2, 2006
CosmoCom, the global leader in Unified Customer Communications, today announced it has received an IP Contact Center Technology Pioneer Award from Customer Interaction Solutions magazine. CosmoCom’s flagship product CosmoCall Universe is among the select group of winners recognized in the publication’s July issue that highlights “the best of the best” in emergent technology that is saving call centers all over the world a lot of time, effort and capital. CosmoCall Universe was highlighted for meeting “the contact center business needs of a wide variety of organizations.” Complete editorial coverage for the IP Contact Center Technology Pioneer Award can be read at http://www.tmcnet.com/call-center/0706/mngmnt-scope-the-ip-contact-center-technology-pioneer-awards.htm
“We’ve chosen as winners the products with the most admirable feature sets and the best track records of dramatically improving the operations of today’s call centers,” said Tracey Schlemetic, editor of Customer Interaction Solutions in her editorial introduction to the award winners.
“CosmoCom appreciates this award as a gesture of recognition from Customer Interaction Solutions,” said CosmoCom EVP, Steve Kowarsky. “The pioneering spirit has always been a hallmark of our company as we helped organizations implement Unified Customer Communications, a concept we introduced to the market in 1997. This Pioneer Award honors the company, and honors the many people that have contributed to our success.”
CosmoCom, the global leader in Unified Customer Communications, is revolutionizing the whole range of business/customer interactions, not just in formal call centers, but for all information workers. Its technology improves customer service and increases revenue while reducing cost by supporting many independent virtual contact centers on one all-IP platform that integrates easily with other VoIP network components and with the Information Technology environment. Organizations can obtain the full benefits of this technology by deploying it themselves or by working with a network service provider that hosts it on a dedicated or shared-platform basis. CosmoCom is the most-selected provider of hosted contact center platforms to top-tier telcos worldwide. Its multi-tenant platform, CosmoCall Universe, is a Contact Center On-Demand (CCOD) system designed to unify all communication channels and all major contact center functions. CosmoCom customers include service providers such as BT, Deutsche Telekom, France Telecom, Telefonica, NTT, VSNL, PLDT, Verizon Business, and many others, as well as Fortune-class enterprises throughout the world. For more information, please visit http://www.cosmocom.com.
Communication Strategy Group for CosmoCom
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