The SCOOTER Store Shows Commitment to Health Care Industry Standards

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Healthcare Compliance Board certifies Top SCOOTER Store execs.

We take customer satisfaction, and adhering to regulations, very seriously.

The SCOOTER Store, the nation’s leading provider of mobility scooters to seniors and people with mobility impairments, is continuing its commitment to establishing industry standards by participating in the compliance program administered by the Healthcare Compliance Certification Board (HCCB), the highest accrediting body for health care compliance professionals.

To date, two SCOOTER Store executives, Tim Zipp, senior vice president for Corporate Compliance, and Tom Hood, vice president of Medicare, DMAC /PSC Relations and Policy, have successfully completed the Certified in Healthcare Compliance Examination. Since the exam was established in 2000, about 500 people have earned the coveted "CHC" professional designation. CHCs are certified to have sufficient knowledge of relevant regulations and demonstrated an ability to understand and address compliance-related legal obligations, as well as promote organizational integrity in their company’s compliance programs.

The SCOOTER Store’s participation in the certificate program underscores the company’s commitment to establishing mandatory standards in the health care industry.

"The SCOOTER Store has been a strong advocate for mandatory standards governing suppliers of durable medical equipment," said Mike Pfister, company president. "We have been abiding by the proposed Quality Standards released by the Centers for Medicare and Medicaid Services (CMS) voluntarily since March and have taken the lead in urging the federal government to finalize and adopt these standards sooner, rather than the expected date in 2007. We believe that mandatory standards will help establish the credibility of providers. We will continue to work with the government to achieve this important goal."

Furthermore, Mr. Pfister said, The SCOOTER Store will continue to send employees to the HCCB certification program because it reaffirms the company’s commitment to being a mobility products industry leader in setting compliance standards.

"The SCOOTER Store sets an excellent example for the rest of the industry with its enthusiastic participation in our certification program," said HCCB President Debbie Troklus. "Our mission is to develop criteria for the determination of competence in the practice of health care compliance at a variety of levels and to recognize individuals meeting these criteria. We are pleased that The SCOOTER Store recognizes the importance of this certification."

Another example of The SCOOTER Store’s commitment to high standards was the creation of its Corporate Compliance Department, which facilitates interaction with the CMS, the federal agency that oversees the two government health care programs. The SCOOTER Store has followed the government’s voluntary standards for the staffing and organization of its Corporate Compliance Department.

With a company motto of "Always Do the Right Thing," The SCOOTER Store has pursued higher industry standards and third-party accreditation in other areas as well.

In June, The SCOOTER Store invited the Accreditation Commission for Health Care, Inc. (ACHC) to their corporate headquarters for an evaluation of policies and procedures, as part of the renewal process for their ACHC certification. The ACHC’s standards cover quality improvement, fiscal management, risk and safety, corporate training and the operating instructions provided to users of products and services. The SCOOTER Store was first accredited by ACHC in 2003 and is now seeking accreditation from the organization for another three years.

In addition, The SCOOTER Store last November surpassed the 90 percent rating in senior satisfaction required by Senior Approved Services, an independent consumer-driven survey company. Senior Approved Services has as its mission to actively advocate for the right of all seniors to receive excellent care and recommends only services, products and resources that meet or exceed the high standard of 90 percent satisfaction.

"It should be clear that at The SCOOTER Store, we strive to ensure that our standards are the highest within our respective industry," Mr. Pfister said. "We take customer satisfaction, and adhering to regulations, very seriously."

About The SCOOTER Store

Since 1991, The SCOOTER Store has helped provide freedom and independence to more than 250,000 people with limited mobility. The SCOOTER Store offers a full line of durable medical equipment, including power wheelchairs and scooters, lifts, ramps and accessories through 126 locations covering 47 states. The SCOOTER Store has worked with more than 100,000 physicians, providing expertise and quality service to their patients, and is accredited by the Accreditation Commission for Health Care. For more information, visit The SCOOTER Store website at

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Mark Leita
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