GEOCOMtms Introduces Fleet Management for Non-Emergency Medical Transportation

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GEOCOMtms has released a fleet management solution designed specifically for the non-emergency medical transportation industry. The application is desiged to improve control of trip requests, daily routing & scheduling, dispatch, and other transportation business processes.

Non-emergency medical transportation providers play a critical role in ensuring healthcare access

GEOCOMtms, a global provider of fleet management solutions for local pickup and delivery, announced today the availability of A.MAZE NEMT™, an advanced fleet management solution specifically developed for Non-Emergency Medical Transportation providers. Leveraging extensive experience working with private fleet operators, the company partnered with industry representatives to develop a suite of applications perfectly suited to address their unique requirements.

A.MAZE NEMT helps private, municipal, and not-for profit organizations manage the complete transportation lifecycle, from trip request to customer billing; giving them greater control over key business processes that impact service quality and operating costs. System capabilities include:

“Non-emergency medical transportation providers play a critical role in ensuring healthcare access,” said Michael Nark, president and chief executive officer of GEOCOMtms. “Demographic and social changes have increased the need for these services, while rising fuel, personnel, and other operating costs are over-stretching the resources of these organizations. We have always focused on supporting the specialized needs of fleet operators. This experience, combined with our existing customer relationships, makes us perfectly suited to deliver an end-to-end fleet management solution for this demanding industry.”

Solution Overview

The A.MAZE NEMT fleet management solution consists of five modules: Request, Planning, Dispatch, Monitor, and Mobile. Though designed as a fully integrated system, modules may also be implemented separately, allowing customers to prioritize adoption to address their most pressing concerns.

Request - enables internal and third party users to create and manage trip requests via a web-based interface. Trip details include:

  • pickup & dropoff times and locations
  • trip status
  • wait time at each location (if required)
  • requesting agency & contact
  • recurring or on-demand request
  • special needs

Planning - automatically creates daily route plans that make optimal use of available fleet and/or contract driver resources.

  • supports multiple vehicle types and configurations
  • recognizes vehicle capacity constraints
  • addresses customer service commitments
  • routes obey all traffic rules

Dispatch - allows manual creation of trip plans and provides quick access to customer, trip, vehicle, and driver information.

  • automated alerts and event management
  • KPI tracking and reporting
  • detailed mapping and street level restrictions
  • integration with billing systems

Monitor - uses GPS technology to enable tracking and monitoring of fleet vehicles.

  • validate stop times and duration
  • track route progress throughout the day
  • alert customers if vehicles appear to be running late
  • monitor speed, braking, and other driving characteristics

Mobile - a complete mobile data collection and communication system.

  • wireless dispatch of stops with turn-by-turn directions
  • pickup and dropoff confirmation with timestamp
  • automated alerts and emergency notifications
  • driver performance monitoring and electronic logs

GEOCOMtms is currently implementing A.MAZE NEMT for a number of customers, including The Buckeye Ranch, Helping Hands, and Merit Medi-Trans.

About GEOCOMtms

GEOCOMtms provides integrated fleet management software for local and short-haul pickup and delivery operations. A.MAZE Fleet Management™ includes tools for managing territory design, route planning, trucking dispatch, GPS fleet tracking, mobile field service, and fleet maintenance. Everyday, leading organizations choose the A.MAZE suite to direct thousands of vehicles from hundreds of depots and distribution centers. Busy logistics executives depend on A.MAZE because it delivers enterprise visibility and complete control over fleet operations. By partnering with GEOCOMtms, customers like Cotnoir Transport, Express Courier, The McPherson Companies, and Velocity Express have reduced operating costs while raising the level of customer service they provide.

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