Saabitt, Releases Customer Satisfaction, End-User Usage Results for sCoach

sCoach is a single, Integrated application with “Four products in one” incorporating world class best practices. In order to deliver bottom line results, sCoach goes to the heart of managing and optimizing the contact center operations by specifically focusing on coaching, development and training of employees, performance management, communications, information sharing and continuous improvement.

Jacksonville, FL (PRWEB) August 7, 2006

Saabitt, a global performance optimization company – with special emphasis in the contact center industry- announced customer and end-user acceptance results for sCoach. sCoach is a single, Integrated application with “Four products in one” incorporating world class best practices. In order to deliver bottom line results, sCoach goes to the heart of managing and optimizing the contact center operations by specifically focusing on coaching, development and training of employees, performance management, communications, information sharing and continuous improvement.

  • 91% of the CSR’s find sCoach to be “very user friendly”
  • 82% feel sCoach has “enhanced the overall quality” of    their job performance
  • 87% of CSR’s believe “information provided in sCoach is very relevant to their day-to-day job”
  • 80% of CSR’s, use sCoach on a daily and 17% on a weekly basis for self-performance management
  • 95% of CSR’s believe sCoach is “very easy to understand”

sCoach is equally effective in delivering quantifiable bottom line results, whether a contact center operation is in-house, out-sourced or off-shored.

“Our philosophy to build simple, practical and user friendly software solutions - for the industry we know best - has exceeded our expectations and paid off significantly,” said Rahim Shah, President and CEO of Saabitt.

According to Shah, many companies build software solutions without clearly understanding their user’s needs and what it takes to optimize contact center operations. Investment in such software solutions delivers less than optimal ROI, in some cases performing at a financial loss to the organization.

“Theoretical solutions, with lots of difficult to use bells and whistles, frustrate CSR’s. This is the kind of thing that results in increased CSR attrition rates, a significant cost consideration in a contact center.” said Shah.

“Successful innovations are molded from trials and experience in the real world. At Saabitt, we bring these components together to create real products for our customer’s real needs,” added Owen Hisle, Product Manager for sCoach.

About Saabitt, LLC

Saabitt is a global performance optimization company, providing integrated software solutions with a proven implementation methodology SPIMsm, and unique assessment framework LABOTSsm to ensure the success of its clients. Every Saabitt team member has substantial contact center experience in various industries, enabling the mobilization of industry-specific global resources, professionals and technologies to help our clients become high-performance, customer-centric organizations.

Contact: Rahim Shah, +1.904.371.5626

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