Hilton Reinforces Link Between Staff Loyalty and e-learning

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For the second year running, global hotel group, Hilton, part of Hilton Hotels Corporation, has proved that there is a link between employee development and reduced staff turnover.

According to the findings of a recent team member survey, being given the opportunity to develop through Hilton University – the group’s online learning platform – encourages employees to remain loyal.

The survey was completed by more than 1,500 team members across all parts of the Hilton group worldwide. 40 per cent say that being given development opportunities is the main factor reason why they are continuing their career with Hilton. A further 49 per cent say that although it isn’t the main factor, being given the chance to develop professionally is very important to them.

Hilton team members across the globe are able to access a wide range of learning activities through Hilton University. These include: 550 SkillSoft e-learning courses - covering business, professional and IT skills; Books24x7 Referenceware – featuring best-selling management, business and technology books and reference materials; online mentoring and virtual classrooms.

The survey, whose participants remained anonymous, took place online during May 2006. As well as helping to prove the link between training and staff loyalty, it also highlighted how learning is being applied in the workplace; over 70 per cent believe that what they learned yesterday during a learning activity can be used today in their work.

Commenting on the survey findings, Kevin Young, General Manager of SkillSoft EMEA said:

“The fact that such a significant number of people are so quickly putting into practice what they’ve learned is a good example of the value of just-in-time learning. Being able to use new skills and knowledge immediately means that they are more likely to be retained and used again.”

The survey also looked at where team members like to learn; respondents overwhelmingly prefer to learn at their desks or at home, although an increasing number of people like to use the dedicated Learning Zones within Hilton hotels and offices.

HR managers, e-learning champions and learning managers are continuing to use Hilton University to monitor and support team members as they progress through their individual learning plans. An impressive 90 per cent of respondents are convinced that the resources they access through Hilton University help them with their professional development.

Maarten Staps, International Learning and Development Manager at Hilton who was responsible for the study, said:

“After conducting this study for the second year, it is encouraging to see that an even greater proportion of team members are remaining loyal to Hilton due to the development opportunities offered through Hilton University. This will have an inevitable impact on the business, both in terms of increased productivity as well as in reduced recruitment costs.”

Over 85 per cent of team members rate Hilton University as “very good” or “good” and 99 per cent say that they would recommend it to colleagues.

About Hilton Hotels Corporation

Hilton Hotels Corporation (NYSE:HLT) is the leading global hospitality company, with nearly 2,800 hotels and 485,000 rooms in more than 80 countries, including 150,000 team members worldwide.

The company owns, manages or franchises a hotel portfolio of some of the best known and highly regarded brands, including Hilton®, Conrad®, Coral by Hilton®, Doubletree®, Embassy Suites Hotels®, Hampton Inn®, Hampton Inn & Suites®, Hilton Garden Inn®, Hilton Grand Vacations™, Homewood Suites by Hilton®, Scandic and The Waldorf=Astoria Collection™.

For more information, please visit http://www.hiltonworldwide.com.

About SkillSoft (NASDAQ: SKIL – http://www.skillsoft.com)

SkillSoft is a leading provider of comprehensive e-learning content and technology products for business and IT professionals within global enterprises. SkillSoft's multi-modal learning solutions support and enhance the speed and effectiveness of both formal and informal learning processes and integrate SkillSoft's in-depth content resources, learning management system, virtual classroom technology and support services.

Content offerings include SkillSoft's business, IT, desktop and compliance courseware collections and BusinessPro™, ITPro™, OfficeEssentials™, FinancePro™, EngineeringPro™, GovEssentials™, ExecSummaries™ and ExecBlueprints™ collections from Books24x7®. SkillSoft's complementary technologies include SkillPort®, the company's learning management system with its powerful Search-and-Learn™ technology and premium add-on modules, and SkillSoft® Dialogue™ virtual classroom, a tool that allows customers to create and deliver effective blended learning programs using custom content and off-the-shelf learning resources.

SkillSoft courseware content described herein is for information purposes only and is subject to change without notice. SkillSoft has no obligation or commitment to develop or deliver any future release, upgrade, feature, enhancement or function described in this press release except as specifically set forth in a written agreement.

SkillSoft, the SkillSoft logo, Ahead of the Learning Curve, SkillPort, Search-and-Learn, SkillChoice, Books24x7, Referenceware® , ITPro, BusinessPro, OfficeEssentials, GovEssentials, EngineeringPro, FinancePro, ExecSummaries, ExecBlueprints, Express Guide and Dialogue are trademarks or registered trademarks of SkillSoft PLC in the United States and certain other countries. All other trademarks are the property of their respective owners.

About Books24x7® (http://www.books24x7.com)

Books24x7®, a subsidiary of SkillSoft PLC, offers subscription clients online access to more than 10,000 IT and business books, book summaries, reports, and best practices. Books24x7's patent-pending technology platform enables users to pinpoint business-critical information quickly by performing multi-tier, online searches of the company's Referenceware® collections: ITPro™, BusinessPro™, EngineeringPro™, FinancePro™, HospitalityPro ™, ExecBlueprints™, ExecSummaries™, ExecSuite™, GovEssentials™, OfficeEssentials™, and Well-BeingEssentials™.


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Louise Jaggs
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