Parlance Corporation Selects VoIP Gateway Software from Paraxip Technologies for Connectivity of its Speech System

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New, sophisticated call control capabilities of Paraxip’s Open Gateway product yield significant competitive advantage to Parlance’s ConnectorVi® Service.

Parlance Corporation announced that it has selected Paraxip Technologies as its supplier of media gateway software for its ConnectorVi® architecture. The Paraxip Gateway product provides a highly flexible bridge between TDM endpoints such as legacy PBXs and switches, and Parlance’s SIP-based VoiceXML application. Parlance offers its ConnectorVi® Service to enterprises of all sizes, to connect callers, to the right resource simply by saying the name of the employee, department or destination.

“We are pleased with how Paraxip technology enables seamless connectivity of our SIP-based speech systems to our clients’ legacy TDM infrastructure.” said Joseph Maxwell, Chief Operating Officer at Parlance. “After a thorough technology survey, we selected Paraxip because it offers the most sophisticated call transfer capabilities in a standards-based software product that integrates perfectly with the rest of our architecture. Furthermore, Paraxip backs up its product with highly responsive and dependable customer service”.

One of the key differentiators of ConnectorVi service is the ability to reach the target endpoint wherever it may be, freeing the caller from having to know any of the dialing details when requesting a transfer. Paraxip and Parlance have worked together to enhance the Paraxip Gateway so that it can support this functionality, significantly extending the basic transfer primitives available with VoiceXML. With these enhancements, ConnectorVi performs complex multistep transfer sequences, such as dialing a main number, waiting for answer, entering an IVR code, then entering an extension, waiting for start of ring, and so forth, all as part of the transfer sequence. These new capabilities enable the speech application to reliably reach destinations through an IVR system, on a numeric paging network, or behind an auto-attendant, to name just a few examples.

“We are thrilled to announce this agreement with Parlance, a leading innovator in the space of advanced speech services” said Serge Forest, President & CEO at Paraxip Technologies. “Parlance truly helped us ‘push the envelope’ when it comes to sophisticated call control capabilities via the SIP protocol. We are pleased to be associated with the result, which is a highly differentiated speech service that yields incredible value to enterprises large and small.”

The Parlance ConnectorVi® service based on Paraxip’s Open Gateway software is available now. Please visit http://www.paraxip.com and http://www.parlancecorp.com for further information on the companies’ products and services.

About Parlance Corporation

Parlance Corporation was the first managed service provider for speech-enabling enterprise voice networks. Parlance uses proven speech recognition technology and sophisticated services to enable callers to dial one number, say the name and get connected to anyone over existing voice networks. Parlance connects people to people, data and programs simply and quickly.

Parlance provides a complete managed service offering with hardware, software and management and monitoring services. Its extensive managed service infrastructure makes it one of the most advanced providers in the industry. Their flagship services, NameConnector® and ConnectorVi®, are used by many large and progressive companies across several industries, earning Parlance the highest customer retention rate in the industry.

For more information please visit http://www.parlancecorp.com. Join our customer base and make your life a little simpler.

About Paraxip Technologies

Paraxip Technologies offers software products enabling a seamless transition from traditional telephony to IP telephony. Paraxip’s products are designed from the ground up to offer Voice-over-IP (VoIP) applications with un-paralleled transparency to the Public Switched Telephone Network (PSTN), enabling seamless operations in hybrid environments, where traditional and IP telephony equipment and applications are mixed.

Working with world-class industry partners, Paraxip brings to market innovative connectivity solutions in a flexible, building block approach. Paraxip’s products are optimized for speech, Interactive Voice Response and Contact Center applications.

For more information, please visit http://www.paraxip.com.

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Serge Forest
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