Evergreen Systems Releases 2006 Survey on Change Management

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Evergreen Systems today announced that it has released results of a survey conducted on ITIL Change Management Maturity, conducted at a series of itSMF Regional Conferences. One hundred (100) IT managers, directors and executives from 77 companies, organizations and institutions participated in the survey, which explored companies’ commitment to change management and their current commitment level to the process.

Evergreen Systems today announced that it has released results of a survey conducted on ITIL Change Management Maturity, conducted at a series of itSMF Regional Conferences. One hundred (100) IT managers, directors and executives from 77 companies, organizations and institutions participated in the survey, which explored companies’ commitment to change management and their current commitment level to the process. A broad range of industries was represented, with the greatest participation from Healthcare (27%), Financial Services (20%), Technology (10%) and Insurance (10%) The survey revealed some key findings:

  •     67 % of respondents rated service quality as the top business driver for Change Management in their organizations. Cost reduction (40%) and efficiency (34%) rated second and third.
  •     More than half of respondents (52%) reported that their current ITIL direction was using ITIL best practices to re-engineer end-to-end IT service.
  •     49% said that they use a Change Management application as an IT workflow tool.
  •     Almost half (48%) reported using Change Management to plan and execute Release Management activities.
  •     39% integrate Change Management into their portfolio of project management tools today.
  •     59% employ Change Management as a single, enterprise-wide IT Change Management policy and system.
  •     Only 28% have a Change Assessment Board (CAB) review all planned changes prior to design.
  •     40% reported that 26% or more of their changes were emergency, short-notice changes.

The survey concludes that although Change Management is gaining ground in terms of becoming more tightly integrated with IT’s core processes (in relation to service delivery, business alignment and workflow tools), there still remains work to be done in the area of formalizing the Change Assessment Board governance process to reduce the number of emergency, short-notice changes.

The survey can be viewed via the link below:

http://www.evergreensys.com/campaign/changesurvey/pr/

The survey’s author, Don Casson, is president, CEO and co-founder of Evergreen Systems and a frequent speaker and author on topics related to ITIL assessment and change management. Don’s recent publications range from ITIL Maturity Benchmark Studies, to ITIL and COBIT Process Frameworks, to IT Asset Management. Don has been quoted in the Sarbanes Oxley Compliance Journal, CIO Magazine, CIO Insight, eWeek, Tech Decisions for Insurance and Insurance Networking News and was the third employee of Global Management Systems Inc. (GMSI) prior to leading Evergreen Systems.

About Evergreen Systems

Evergreen Systems is a highly specialized technology consulting firm focused on helping firms maximize the value of IT to their businesses. Evergreen specializes in ITIL (Information Technology Infrastructure Library) business case development and consulting and offers services that include Service Catalog development, Change Management consulting, Configuration Management Database (CMDB) development and Asset Management. From strategic planning, to policy development, through execution, Evergreen makes sure that what gets planned, gets done.

Leaders in insurance, finance, healthcare and retail rely on Evergreen to address today’s major business challenges, including making ITIL and COBIT operable; understanding and organizing IT assets for better planning and execution; developing automated, streamlined compliance processes; and maximizing benefit through change, configuration and asset management. Global 2000 organizations work with Evergreen for sound strategy, flawless execution and measurable results.

Contact:

Amy Mergler

Evergreen Systems, Inc.

571-262-0977

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