Tele-Pak Inc., Proves Listening to Customers Works

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Tele-Pak’s willingness to invest in customer service leads to big rewards for the plastic printing and packaging innovator. Recent expansion increased market share and boosted customer satisfaction.

Customer relations can make or break a company. In a competitive industry listening to customers could prove to be just the competitive edge businesses are looking for.

Tele-Pak, Inc., recently proved the old adage that the customer is always right. Listening to customer requests and feedback resulted in the plastic printing and packaging innovator’s expansion of services.

“When customers tell you that they want to be able to order more gift cards, keycards, and other plastic cards quicker and easier, you just have to listen,” David Geyra, of Tele-Pak, Inc., explains. “We knew it would be a substantial investment to develop the right e-commerce system, pricing scripts and other behind the scenes systems to make it quick and easy to order our products. We also knew it was well worth the investment,” Geyra continues.

Listening to customers was the impetus for enhancing Tele-Pak’s two websites: http://www.tele-pak.com and http://www.cardprinting.us. Customers are now able to get immediate price quotes, order card printing on plastic cards as well as price and order related products and services.

What have the rewards been? “When you already know that 70% of consumers are more likely to buy from a company they purchased from before, making it easier to place the first order means you are making it easier for the second, third and fourth…” Geyra explains.

Tele-Pak, Inc., has proven consistently that it’s an innovator in the industry. Recent additions to their product line include gift cards for point of sale systems, newly configured key tags that can be created in custom sizes, multi pin cards for the phone card industry as well as more secure scratch-off printing.

These innovations have helped Tele-Pak develop an unparalleled reputation in the industry. Their commitment to customers evidenced by the recent expansion and online enhancements is helping develop an even larger loyal client base.

About Tele-Pak

Tele-Pak Inc. and its online ordering division Card Printing US. is an international innovator in plastic card printing and packaging. Offering complete services from design to printing, clients benefit from experience, reliability and pricing that only Card Printing US and Tele-Pak Card Printing, Inc. can provide.

Card Printing US and Tele-Pak Inc. produces the finest quality plastic and laminated cards from one color to full color printing (4 color process) with die cut rounded corners for a brilliant finish.

Card Printing US and Tele-Pak Inc. are proud to serve large and small companies at the same level of service whether ordering 250 plastic membership cards or 500,000 phone or gift cards.

Jack Steinmetz

1-866-344-2300

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