Overland Park, KS (PRWEB) August 12, 2006
eVergance, the leader in end-to-end consulting services for CRM optimization and Web self-service, will have a major presence at the upcoming Shared Insights Customer Self Service Conference being held in San Francisco from August 14-16, 2006. Allen Bonde, eVergance Senior Vice President of Strategy & Marketing, who is chairing the Technology track, will present a kick-off session on "Navigating your Technology Roadmap," and moderate a panel on "Integrating Email, Web & Chat." In addition, eVergance client AmSouth Bank will present a session on "Reducing Cost Through Implementing Self Service," and eVergance partner The Winters Group will be presenting a session on "Self Service vs. Outsourcing."
As a Platinum Sponsor of the event, eVergance will also have a number of its senior team members in attendance, who will be available to review the firm’s latest research and consulting offerings to help organizations harness the power of self-service, including eVergance Self-Service Readiness (SM) strategy and planning services, and a new definitive industry study conducted with market research firm ServiceXRG, on knowledge management best practices. The Conference’s Solution Showcase will be open on Tuesday from 4:00 – 6:00pm and Wednesday from 12:00 – 2:00pm.
As the industry's leading conference on Self Service models, technologies and customer experience, the Shared Insights conference is expected to bring together several hundred business and IT leaders and solutions providers, including a number of eVergance customers and partners.
"From the first DCI Self Service Conference in Boston, which Allen helped to launch last June, to this year's event in San Francisco, self-service has really moved into the spotlight as a key business enabler," said Chad Wolf, President and co-founder of eVergance. "As we focus on providing targeted, high-value consulting services, self-service and online support is a key foundation for delivering both an outstanding customer experience and enhancing organizational value. We are looking forward to contributing to what looks to be an outstanding program, and seeing many of our clients and partners in the Bay Area."
eVergance is a management consulting and systems integration firm offering end-to-end consulting services for CRM optimization and Web self-service. With extensive contact center, knowledge management and strategic planning experience, eVergance offers a practical, balanced approach that delivers exceptional results. Founded in 2002, eVergance has helped nearly 100 clients enhance their customer experience and deliver organizational value. The firm’s clients include innovators and industry leaders such as American Express, AmSouth Bank, Ascension Health, Business Objects, Ford, H&R Block, Novell, Qwest, and Sprint. eVergance has offices in Boston, MA and Denver, CO, and is headquartered in Overland Park, KS.
# # #