Proxima Technology’s Marketing Director Co-Authors Six Sigma for IT Management Book

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Proxima Technology’s Linh Ho has co-authored the world’s first Six Sigma for IT Management Book with itSMF. The book is available through itSMF, and local bookstores.

Proxima Technology, the first service management software vendor to incorporate Six Sigma, today announced its proud contribution to the world’s first Six Sigma for IT Management book published by itSMF. The book, titled “Six Sigma for IT Management”, is written by 6 experts in Six Sigma and IT Service Management from around the world. The newly published book is now available through itSMF bookshops in 33 countries,, Van Haren Publishing and local bookstores.

The book targets beginners and advanced Six Sigma and ITIL practitioners helping readers appreciate both, and gain insight into:

  •     The differences between them
  •     How they benefit IT and the business?
  •     When to utilize them?
  •     Why IT managers should consider them?
  •     Who should use Six Sigma?
  •     Practical techniques enabling IT professionals to immediately apply them in their IT organization
  •     Common challenges to be aware of and mistakes to avoid when implementing Six Sigma.

Lead Author of the book, Sven den Boer of Getronics said “This long-awaited book on aligning ITIL and Six Sigma is a good start for professionals who want to appreciate how these two approaches can be combined. Proxima Technology played a key role in the book by providing some practical examples to help make it easier for readers to understand. We were pleased to have Linh Ho on the team.”

itSMF-NL Chief Editor, Jan van Bon was very pleased with the results and added “We have succeeded in finding a great team of authors internationally, experts in both ITIL and Six Sigma. Today, the need for Six Sigma is continuously heard from the IT management field, and we hope to fulfill the fast growing demand with this great best practice.”

Proxima Technology Chief Executive Officer, Steve Jones commented “We were very pleased to participate in itSMF’s new Six Sigma for IT Management book. We have continued to incorporate Six Sigma techniques into our systems management platform since early 2001 and know a number of other companies have followed suit. It is exciting to see this continued momentum and a book published on this topic.”

Gartner’s Research Director, Ed Holub “By year-end 2010, ITIL, Six Sigma and CobiT will become the de facto process, quality and governance frameworks utilized by IT operational groups.”

To purchase the book visit:

About itSMF (IT Service Management Forum)

The IT Service Management Forum (itSMF) is a nonprofit organization that is principally operated by its membership. itSMF is a major influence on and contributor to Industry Best Practices and Standards in the field of IT Service Management across the world. It is in no way linked to any institution, company or product and is wholly owned by its members. For more information about itSMF, please visit: The itSMF now boasts over 2500 member companies, blue chip and public sector alike, and international itSMF Chapters.

About itSMF Netherlands

The IT Service Management Forum in the Netherlands publishes a series of management guides, branded as ‘the ITSM Library’. This library is gaining weight in the international IT management arena. It is being recognized as the complementary library to the IT Infrastructure Library (ITIL), covering many subjects that are out of scope for ITIL.

About Proxima Technology

Proxima Technology is an innovative software vendor that provides business service management (BSM), Service Level Management (SLM), and a Java-based platform to quickly bring new solutions to market. The Centauri product helps organizations deliver business value of IT by presenting real-time and historical business critical information including the quality of service, the business impact of IT issues, service level performance, instant root cause of IT issues and more. Centauri is also the first IT service management product to incorporate Six Sigma for continuous service quality improvement.

Proxima Technology is headquartered in Denver, Colorado with sales offices across North America, Europe, and Asia-Pacific. Proxima Technology has more BSM customer references than any other business service management vendor; they include; EDS, Sun Microsystems, T-Mobile, Qualcomm, Carlson Companies, National City Corporation, Mutual of Omaha, iPSL (Unisys), Capgemini, among others. About Proxima Technology, please visit: or

Trademarks: This press release refers to numerous products by their trade names. In most cases, their respective companies claim these designations as trademarks or registered trademarks.

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Linh Ho
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