Land Securities Extends SkillSoft Contract After Saving +£33K in 6 Months

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Having saved more than £33,500 in six months on customer service training for its 99-strong call centre personnel, Land Securities – the commercial property owner and manager - has extended its agreement with online learning provider, SkillSoft, to supply e-learning across the business.

The two-year deal, worth more than £215K, sees SkillSoft providing online desktop training to around 2,000 employees and delivering Land-Securities’-branded training via its learning portal, SkillPort. Land Securities has also added business and IT content and will be using SkillSoft’s virtual classroom technology to create bespoke training modules.

The contract includes:

  •     All relevant SkillSoft courseware and complementary Books24x7 Referenceware®
  •     New and revised updates throughout the term of the contract
  •     24x7 online mentoring
  •     The Dialogue virtual classroom tool
  •     Simulations, job aids and skill briefs
  •     SkillSoft Professional Services – a SkillSoft consultant working with Land Securities on a wide range of activities including helping to organise and run awareness sessions; assisting with the preparation of marketing campaigns and providing regular Q&A sessions for users.

Angela Williams, Group HR Director at Land Securities said: “The programme has opened up the accessibility of learning and development at Land Securities; enabling our employees to be more proactive about addressing their learning needs. The just-in-time element is fundamental, people can just spend 10 – 15 minutes looking up what they need to know and then apply it straight away.

“This self-led learning approach has already been embraced by our customer service staff, which has actually helped with staff retention - instead of moving out of the business, employees now have the skills to move to other roles within the company.”

Caroline Bell, Customer Service Centre Training Manager for Land Securities added: “I recommended SkillSoft to the rest of the business based on my own experience. The customer service programme was successful for my team and highly cost effective, and the SkillSoft team were extremely helpful and flexible throughout the process.”

About SkillSoft (NASDAQ: SKIL –

SkillSoft is a leading provider of comprehensive e-learning content and technology products for business and IT professionals within global enterprises. SkillSoft's multi-modal learning solutions support and enhance the speed and effectiveness of both formal and informal learning processes and integrate SkillSoft's in-depth content resources, learning management system, virtual classroom technology and support services.

Content offerings include SkillSoft's business, IT, desktop and compliance courseware collections and BusinessPro™, ITPro™, OfficeEssentials™, FinancePro™, EngineeringPro™, GovEssentials™, ExecSummaries™ and ExecBlueprints™ collections from Books24x7®. SkillSoft's complementary technologies include SkillPort®, the company's learning management system with its powerful Search-and-Learn™ technology and premium add-on modules, and SkillSoft® Dialogue™ virtual classroom, a tool that allows customers to create and deliver effective blended learning programs using custom content and off-the-shelf learning resources.

SkillSoft courseware content described herein is for information purposes only and is subject to change without notice. SkillSoft has no obligation or commitment to develop or deliver any future release, upgrade, feature, enhancement or function described in this press release except as specifically set forth in a written agreement.

SkillSoft, the SkillSoft logo, Ahead of the Learning Curve, SkillPort, Search-and-Learn, SkillChoice, Books24x7, Referenceware® , ITPro, BusinessPro, OfficeEssentials, GovEssentials, EngineeringPro, FinancePro, ExecSummaries, ExecBlueprints, Express Guide and Dialogue are trademarks or registered trademarks of SkillSoft PLC in the United States and certain other countries. All other trademarks are the property of their respective owners.


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Louise Jaggs
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