CCC Technologies Achieves “Small and Medium Business Expert” Distinction from Avaya

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CCC Technologies, Inc. “The Convergence Company” announced today that it has been designated as a “Small and Medium Business (SMB) Expert” by Avaya Inc. (NYSE:AV), a leading global provider of business communications software, systems and services.

CCC Technologies, Inc. “The Convergence Company” announced today that it has been designated as a “Small and Medium Business (SMB) Expert” by Avaya Inc. (NYSE:AV), a leading global provider of business communications software, systems and services.

To achieve ranking as “SMB Expert,” Avaya BusinessPartners’ account executives and systems engineers must demonstrate proficiency in core areas that include customer support, technology knowledge and expertise, sales revenues and marketing support. The program is the first such specialized ranking established by Avaya for its BusinessParters in North America who serve the SMB market. It includes training that focuses on IP telephony and Avaya solutions, sales and technical training on Avaya IP Office, one of Avaya’s leading IP telephony solutions for small and medium businesses. IP Office is a secure, intelligent, and easy-to-use converged voice and data system designed especially for small and medium businesses. Avaya has sold more than 75,000 IP Office solutions to companies around the world.

CCC Technologies sells Avaya communications systems, design and implementation services to businesses across the country.

“As an SMB Expert, CCC continues to expand the scope of our technical expertise available to serve our clients’ changing telephony needs,” said Vincent Willas, President and CEO of CCC Technologies. “This designation is another step in providing the level of excellence in client satisfaction for which CCC is nationally recognized.”

CCC has consistently received top honors from Avaya, including being named the first Gold Certified BusinessPartner in Illinois in 2002.

“Smaller companies need crystal clear information on the capabilities of IP telephony and the difference it can make to the way they operate their businesses, because whatever change they make can have a huge effect on their bottom line,” said Patricia Hume, global group vice president, Small and Medium Business Solutions Group, Avaya. “Avaya BusinessPartners who achieve ‘SMB Expert’ status are sending a message to their customers that they have the professional and technical expertise that’s honed for the smaller firm. Because CCC Technologies is now qualified as an ‘SMB Expert’, they have increased credibility with their smaller customers, and it reaffirms CCC’s commitment to excellence in serving small and medium firms with the highest standards and with the communications solutions from Avaya specifically designed to meet smaller companies’ needs.”

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