New York, NY (PRWEB) August 16, 2006 –-
ShoreGroup, Inc., a leading provider of converged network and high-availability management solutions, today announced that it has been granted an additional patent from the United States Patent and Trademark Office. This new patent, titled “Method and Apparatus for Identifying Problems in Computer Networks,” was issued on June 27th, 2006. ShoreGroup’s US 7,069,480 patent is the second in a series of allowed patent applications to be issued by the United States Patent and Trademark Office this year. The patent is directed at further extending the intellectual property claims for various aspects of the company’s flagship CaseSentry® systems and application availability management solution.
CaseSentry's architecture provides a powerful foundation from which a variety of systems and application management capabilities are performed, including monitoring, diagnosing and documenting problems that impact systems and processes within a complex network environment. The capabilities reside on a single platform that contains the fully integrated service management and systems management capabilities that organizations need to effectively manage and support their vital networked systems and applications, converged communications, contact centers and complex end-to-end business process transactions. The CaseSentry Systems Management solution is available as part of a comprehensive, cost effective management service solution that includes complete systems management consultation, implementation, maintenance and change administration.
This patent covers the technique that is used to verify the abnormal status of an object before CaseSentry opens a case in its case management system and generates notification alerts. CaseSentry’s patented architecture substantially reduces the number of non-root cause error reports within a network hierarchy by verifying abnormal status reports from networked objects and separately identifying the highest object in any parent/child dependency relationship that has an abnormal status. These advanced processes automate the root cause problem determination, thereby streamlining the support process, reducing down time, and increasing the level of service that IT delivers to the business.
David Lovy, ShoreGroup’s Chief Engineer, Brant Fagan, Sr. Software Developer and Robert Bojanek, Executive Vice President, co-developed this ShoreGroup patent. All are members of the team engaged with the CaseSentry Systems Management solution since design and development commenced in 1999.
Commenting on the patent, Robert Bojanek said, “We’re very pleased to have CaseSentry’s unique architectural approach acknowledged by the US Patent and Trademark Office. The intellectual property at the core of CaseSentry’s ability to accurately identify, analyze and communicate systems and network events is fully leveraged by our customers to improve availability, performance and overall service levels. CaseSentry enables support groups to immediately focus their remediation efforts at the source of the problem, while IT management benefits from visualization of the critical business systems and processes that are impacted and the resolution steps being taken.”
About ShoreGroup, Inc.
ShoreGroup is an employee owned converged solutions provider delivering management applications, operational maintenance services and infrastructure professional services. As a Cisco Gold Certified Partner with IP Communications Specialization, and a Cisco IP Contact Center (IPCC) Enterprise Advanced Technology Provider (ATP), ShoreGroup designs, deploys, maintains and develops leading management applications for high availability converged networks and customer contact centers. Technology expertise includes IP Telephony, VoIP, communications systems and applications, systems and network management, LAN/WAN, physical layer infrastructure and wireless. Founded in 1999, with over 300 global and national customers, ShoreGroup is based in New York City and Syracuse, NY.
ShoreGroup is a trademark, and CaseSentry is a registered trademark of ShoreGroup, Inc. All other marks are property of their respective owners.
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