Ottawa (PRWEB) August 16, 2006
LPI Level Platforms Inc. today announced support for Intel® vPro™ technology that will utilize the built-in manageability provided by the Intel® 965 Express Chipset. Level Platforms’ network of over 1,500 Managed Services Provider (MSP) partners will now be better able to deliver remote management and monitoring of their small business customer networks, reducing IT administrative costs and increasing proactive IT management in the process.
Intel® vPro™ technology is Intel’s premier business desktop brand for proactive security, energy-efficient performance, and built-in manageability to reduce support costs. Level Platforms’ Managed Workplace software solution will take advantage of the Intel® vPro™ technology capabilities, enabling managed service providers to remotely assess and repair or reconfigure inoperative or unresponsive computer systems.
Level Platforms is the leading remote monitoring and management software product used by managed services providers to remotely monitor and manage their small and medium-sized end customers IT networks, including integrated performance and security monitoring, availability status, real-time alerting, graphical performance reporting, trouble ticketing, and asset inventory (hardware, software, network devices, and patches), monitoring of both local and hosted web sites as well as integrated patch management, remote control and scripting for service automation of routine tasks.
“Level Platforms will now provide increased monitoring and management of end-user desktop systems with Intel® vPro™ technology,” said Peter Sandiford, President and CEO of Level Platforms, “By leveraging Intel’s technologies we will enable managed service providers to more easily address the IT needs of small and medium sized businesses.”
“Intel and Level Platforms are committed to providing managed service providers with the most comprehensive set of tools available to remotely monitor and manage their small business customers’ IT infrastructures," said Tom Rampone, Intel Vice President of the Digital Enterprise Group and General Manager of the User-Centered Platform Solutions Division. “The combination of Intel vPro technology and Level Platform’s remote monitoring and management software will provide a new level of built-in manageability for PCs, simplifying support and providing increased satisfaction in the end user’s computing experience.”
Level Platforms’ Managed Workplace will be able to provide enhanced discovery and detailed asset collection information including BIOS, CPU type and model number, amount and location of memory (DIMMs) and type of hard drive. This information will assist solution providers in troubleshooting and resolving problems remotely.
In addition, Level Platforms’ Managed Workplace will provide enhanced monitoring, alerting and remote control capabilities. Enhanced monitoring and alerting enables MSPs to capture and receive early warnings about problems that occur during boot-up, such as Power-On Start (POST) and BIOS errors. Remote control capabilities will include turning off systems for energy savings, powering up systems, and cycling power off and on to reset systems.
This ability to remotely power up systems is critical for managed services providers, allowing them to apply operating system patches and anti-virus updates at night when customers will not be impacted. Level Platforms’ comprehensive automated maintenance and patch deployment features will now be able to deliver the intended results even if PCs are turned off.
The new capabilities will be incorporated and made available in September 2006.
About Level Platforms
Level Platforms is the leading provider of managed services software for IT solution providers servicing small and mid-sized end customers through its award winning remote monitoring and management software, Managed Workplace.
Managed Workplace provides everything a managed services provider needs to remotely monitor and manage their end customers’ IT networks through a single web based central dashboard. The dashboard presents all customer site data including integrated performance and security monitoring, availability status, real-time alerting, graphical performance reporting, trouble ticketing, and asset inventory (hardware, software, network devices, and patches) , monitoring of both local and hosted web sites as well as integrated patch management, remote control and scripting for service automation of routine tasks.
In addition to summarizing critical status information, the dashboard,
provides immediate “drill-down” access to detailed information about any device or event.
Managed Workplace allows the solution provider to maintain high customer availability at a low cost while achieving long term, high margin recurring revenues and more responsive customer service. Comprehensive managed services training and personalized business coaching, combined with simple per site subscription pricing makes it easy for any solution provider to offer high-profit, customized managed services to end customers of any size.
For more information, visit Level Platforms at http://www.levelplatforms.com
Principal, Communication Strategy Group for Level Platforms
Tel: 613-232-1000, extension 247