Precision Auto Care Signs Agreement With Identifix

Share Article

Identifix, one of the nation’s premier sources of online and hotline diagnostic and repair information, today announced it has signed an agreement with Precision Auto Care Inc. (OTC Bulletin Board: PACI), to introduce Identifix services to all 330 Precision Tune Auto Care franchises nationwide.

Identifix, one of the nation’s premier sources of online and hotline diagnostic and repair information, today announced it has signed an agreement with Precision Auto Care Inc. (OTC Bulletin Board: PACI), to introduce Identifix services to all 330 Precision Tune Auto Care franchises nationwide.

“Our mission is to provide products that enable shops to find fixes faster; excel in their businesses and earn more money. We are excited to provide Identifix services to Precision Tune Auto Care and add value to their businesses,” commented Jeff Sweet, President of Identifix.

Robert Falconi, PACI's CEO added, “We are pleased to recommend Identifix to our franchisees. This valuable alliance will provide our franchisees with state-of-the-art tools enabling them to better service customers and improve professionalism, productivity, and profitability.”

Dennis Sweeny, a Precision Tune Auto Care franchisee in, Milpitas, CA, began using Identifix services several months ago. Impressed with the results, he encouraged Precision Tune Auto Care to introduce Identifix to all franchisees. “We first began using the Identifix Repair Hotline™. The Identifix techs worked on solving the really difficult diagnostic problems while my guys continued to work on being profitable as they worked on other cars in the shop. Now, we also subscribe to Direct-Hit™ and my guys love it. We use it every day as part of our diagnostic procedure. The pattern-failure and other problem-solving information on Direct-Hit are extremely valuable. Plain and simple; it helps us fix more cars, faster.”

The Identifix Repair Hotline is a pay per call hotline annually used by over 10,000 automotive shops. Calls are routed to 39 Identifix ASE certified master technicians who each specialize in one carline. The Repair Hotline produces a first call resolution rate of 72% with a 94% customer satisfaction rate.

Identifix Direct-Hit is the company’s award winning subscription based online diagnostic product. Direct-Hit provides quick fixes, time saving diagnostics and real world information that allow a quick and effective diagnosis. Direct-Hit enables technicians to perform repairs profitably and accept repair services on jobs that otherwise might have been turned away. The company also serves as a content supplier to Microsoft’s MSN.Auto web site for used vehicle reliability and reparability data.

About Precision Auto Care, Inc.:

Precision Auto Care, Inc.'s affiliate, Precision Franchising LLC, is one of the world's leading franchisors of auto care centers, with 412 operating centers as of June 30, 2006. The Company franchises Precision Tune Auto Care centers around the world. http://www.PrecisionTune.com.

About Identifix:    

Founded in 1987, Automotive Service Information, which operates under the brand name Identifix, has evolved into the nation’s best source for knowledge of what breaks on vehicles, what vehicles it breaks on, and how to fix those vehicles correctly. Identifix has built this knowledge base through continual analysis of data. The knowledge base is created from data gathered from the more than 250,000 annual calls it receives from technicians seeking diagnostic assistance for vehicle repair problems; its staff of 39 Master Technicians (with over 900 years combined years of experience performing vehicle diagnostics); and the nation’s most comprehensive on-site library of factory vehicle service information.

The Identifix products and services include: Repair Hotline™, Direct-Hit™, Repair Trac™, and consulting services to automotive equipment manufacturers. Identifix most recent awards included 2003 MOTOR TOP 20 Tool and 2004 ASA Benefit of the Year. For more information visit: http://www.identifix.com.

# # #

Share article on social media or email:

View article via:

Pdf Print

Contact Author

Susan Lovett
Identifix
800-997-1674-2010
Email >
Visit website

Media