Voip.com Makes For An Easier Transition To Voip

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It's not enough to provide a service that people already want; Voip.com helps their customers understand the technology while offering exceptional customer service. To that end, voip.com has identified several key factors in the customer satisfaction equation.

The expected voip explosion, from 10.3 million today to 44 million by 2010, appears to be right on track, judging from Synergy Research's latest report on the IP telephony market, showing a 28 percent increase in voip internet phone shipments for the second Quarter.

Service provider Voip.com stands well positioned to help ease the transition from traditional telephone service to today's digital phone systems. Their corporate structure is both sustainable and built for scalability, while technical partnerships allow them to offer the highest quality equipment, implement the industry's best practices, and the apply the most stable and widely accepted standards.

Voip.com's emphasis on customer satisfaction informs every move they make. Through experience and research, they've pinpointed five elements that make for happy customers.

The first, and most important, by far, is the customer's perception of how easy it is to get things done. Frustrated customers are unhappy customers, so voip.com goes out of the way to be responsive to their customers' needs. Every experience goes into the feedback loop, helping to fine tune both their interface and customer service policies.

Lack of consumer knowledge is probably the leading cause of dissatisfaction for voip consumers, in general. To counteract this, Voip.com makes a concerted effort to offer easily digested information, targeted to the up and coming late adopters of voip technology.

Of course, saving money makes everyone happy. Voip.com provides a competitive range of service plans, with options to fit any budget. They also, through strategic partnerships around the globe, are able to offer exceptionally low international long distance rates.

The ability to easily control voip's incredible features is another important part of consumer satisfaction. Voip.com designed their account interface so that virtually any change imaginable can be effected, right from the user's computer. Logical navigation, positive acknowledgement of changes made, and access to every configurable feature goes a long way toward empowering consumers.

Online management is the last ingredient to voip.com's winning strategy. In addition to being able to edit voip features, members can login to their voip.com accounts and change everything from their E911 location information, to their service plan and credit card billing details. For more information about voip.com, visit their website at http://www.voip.com.


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Camie Gontier
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