Breakthrough Technology From HBF Redefines 9-1-1 Address Validation; SmartRoute 9-1-1™ Poised to Replace Existing Emergency Call Validation Processes

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HBF Group, Inc., a leading provider of E9-1-1 database systems and services for the emergency telecommunications and VoIP industries, has developed the first commercially available service for accurate address validation and routing for VoIP 9-1-1 calls. SmartRoute 9-1-1 offers the first address validation process that combines the traditional MSAG (Master Street Address Guide) with Postal and Geographic information, providing the most advanced location validation and routing currently available.

HBF Group, Inc., a leading provider of E9-1-1 database systems and services for the emergency telecommunications and VoIP industries, has developed the first commercially available service for accurate address validation and routing for VoIP 9-1-1 calls. SmartRoute 9-1-1 offers the first address validation process that combines the traditional MSAG (Master Street Address Guide) with Postal and Geographic information, providing the most advanced location validation and routing currently available.

In 2005, the FCC mandated all providers of interconnected VoIP services to supply enhanced 9-1-1 emergency calling capabilities to their customers and cited the NENA (National Emergency Number Association) i2 architecture as a viable mechanism. The FCC did not specify a mechanism for address validation or call route determination. However, the i2 specification includes designs for these functions. HBF’s SmartRoute 9-1-1 is the first commercially available application supporting these critical functions.

Traditional address validation for wireline and wireless calls has used the same process for over 30 years. With VoIP's nomadic capability, address validation needs to be in real-time, with up to the minute accuracy and routing for the caller’s current location. SmartRoute 9-1-1 validates the caller’s location information against all three sources (MSAG, Postal and GIS) and provides real-time routing of the emergency call to the correct Selective Router, and on to the correct PSAP (Public Safety Answering Point) for that address. Other key features include:

  •      Real-time web service address validation
  •     Real-time web service call route determination

While SmartRoute 9-1-1 is currently being deployed in support of the VoIP market, it has the potential of becoming the standard for next generation validation and routing for all 9-1-1 calls, regardless of the technology. Replacing the typical MSAG with SmartRoute 9-1-1 allows for safer, more accurate address validation for all calls, plus the added benefit of an up-to-date data repository in a safe, secure, real-time environment. The validation process of Postal to MSAG does not allow for any data inconsistencies therefore enforcing data integrity.    

“SmartRoute 9-1-1 represents the future of E9-1-1”, states Jim Shepard, Executive Vice President at HBF. “Regardless of the call origination technology, 9-1-1 calls always need accurate location data and precise call routing. SmartRoute 9-1-1 provides these functions and is a significant advancement beyond traditional MSAG.”

HBF has been instrumental in developing the architecture for address validation and routing processes with NENA by leading several of NENA’s subcommittees on VDB/ERDB (Validation Database/ Emergency Routing Database) development.

Along with NENA, HBF is active in several other industry associations such as The Emergency Services Interconnection Forum (ATIS/ESIF), and Canada’s CRTC Interconnection Steering Committee (CISC) to help set standards and drive technology for the future of all 9-1-1 service. HBF is one of the founding members with NENA on its Next Generation E9-1-1 Program which is focused on upgrading North America’s 9-1-1 systems by implementing next-generation technologies, procedures and best practices.

SmartRoute 9-1-1 will be demonstrated at the VON Fall Conference in Boston, MA, Sept 11-14, Booth #133 and the Texas NENA Annual Conference, Austin, TX August 18-30. For more information on SmartRoute 9-1-1, visit http://www.hbfgroup.com/smartroute911.

About HBF

HBF Group, Inc. / 911 Services LLC is the 9-1-1 technology leader providing cutting edge solutions to the 9-1-1 industry. HBF deployed the first state-wide 9-1-1 deployment in the United States as well as the first province-wide deployment in Canada. HBF offers a full line of wireline, wireless, and VoIP 9-1-1 products and services for all of North America and serves world-class carriers including Sprint, Verizon, MTS, Aliant, Vonage Canada and many other top-tier VoIP Service Providers. For more information on HBF, visit http://www.hbfgroup.com or call 512.481.0911.

Media Contact:

HBF Group, Inc.            

Phyllis Williams                

512.481.0911                

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Phyllis Williams
HBF
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