ShoreGroup’s CaseSentry Systems Management Solution Selected to Monitor Mission-Critical 55,000 IP Telephone Network

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CaseSentry’s Operational Services Automation (OSA) applications to assure availability and performance of a major national IP Communications deployment.

ShoreGroup, Inc., a leading converged network solutions and management provider, announced today that following an extensive competitive evaluation it has been awarded the contract and has begun the immediate deployment of its award-winning CaseSentry Systems Management solution to monitor a large-scale national converged network. CaseSentry will provide comprehensive monitoring and management of more than 130 mission-critical Cisco CallManager, Unity Unified Messaging and IP/IVR servers supporting 55,000 IP telephones distributed throughout the United States.

The CaseSentry Systems Management solution provides the fully integrated service management and systems management capabilities that organizations need to effectively manage and support their vital networked systems and applications, converged communications, contact centers and complex end-to-end business process transactions. In addition to providing end-to-end operational views and service level management visibility, CaseSentry contains a highly-specialized suite of unified IP communications management applications and Operational Services Automation capabilities addressing the demanding requirements that organizations have to maintain the availability and reliability of their converged communication services. A key component of this suite is CaseSentry’s High Availability application, which is an innovative technological approach employing ShoreGroup’s patented technology to ensure that critical IP telephony components within multiple Cisco Call Manager clusters are properly configured, maintained and operated. This application monitors for patterns that signify the potential for a problematic occurrence, and systematically notifies support personnel of the event so emerging issues can be identified and addressed before business is disrupted.

“Organizations migrating to IP communications are finding that having an effective management strategy in place is a major contributing factor to the success of the overall deployment and subsequent level of service being delivered,” said Scott Kimmelman, ShoreGroup’s Vice President of Business Development. “It’s gratifying to have been selected following an in-depth evaluation of the competitive landscape. Today’s complex, large-scale IP telephony implementations require management applications that maintain and guarantee the availability and integrity of communications services. CaseSentry provides this through a cohesive service enablement process that targets the specific challenges facing organizations in the day-to-day support and management of converged networks. With no dependency on third-party systems or agents running on servers, CaseSentry identifies the precise root-cause of a problem in the converged network, provides an informative description of the event through an integrated service management process, and delivers end-to-end visualization through intuitive displays.”

The CaseSentry Systems Management solution is available as part of a comprehensive, cost effective management service solution that includes complete systems management consultation, implementation, maintenance and change administration.

About ShoreGroup, Inc.

ShoreGroup is a converged solutions provider delivering management applications, operational maintenance services and infrastructure professional services. As a Cisco Gold Certified Partner with IP Communications Specialization, and a Cisco IP Contact Center (IPCC) Enterprise Advanced Technology Provider (ATP), ShoreGroup designs, deploys, maintains and develops leading management applications for high availability converged networks and customer contact centers. Technology expertise includes IP telephony, VoIP, communications systems and applications, systems and network management, LAN/WAN, physical layer infrastructure and wireless. Founded in 1999, with over 400 global and national customers, ShoreGroup is based in New York City and Syracuse, NY.

Cisco and Cisco Systems are registered trademarks or trademarks of Cisco Systems, Inc. and/or affiliates in the U.S. and certain other countries. ShoreGroup and ShorePatrol are trademarks, and CaseSentry is a registered trademark of ShoreGroup, Inc. All other marks are property of their respective owners.


ShoreGroup, Inc.



Glenn Yeeles

ShoreGroup, Inc.

The ShoreGroup Building

460 West 35th Street

New York, NY 10001

(212) 364-6800


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