IntelliNet Selects BrightCom as Their Web Conferencing Solution

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BrightCom, Inc., the performance leader in integrated conferencing, announces that it has been selected as the web conferencing vendor for IntelliNet.

BrightCom, Inc., the performance leader in integrated conferencing, announces that it has been selected as the web conferencing vendor for IntelliNet. As a leading provider of global network management services, IntelliNet remotely monitors and supports clients around the world. In order to provide a cost effective way to communicate with customers worldwide at any time, IntelliNet started researching solutions that provided a cost-effective means of providing feature-rich web conferencing. After a search that included several hosted and non-hosted web conference products, IntelliNet selected the Visual Collaboration System (VCS) by BrightCom. "The VCS is easy-to-use and allows us to effectively collaborate on various projects," said John Bradbury, Vice President of Operations for IntelliNet.

As a fully integrated "plug and play" network appliance, The Visual Collaboration System is optimized for hosting rich, interactive, live collaborative meetings via a web browser. Simply plug the unit into your network and you can be hosting a live web conference in just a few minutes. As an integrated hardware and software solution, the Visual Collaboration System eliminates the deployment time, challenges and costs of server based systems and offers richer features and lower costs than hosted solutions.

IntelliNet uses the flexible architecture of the system to share data and troubleshoot end-user issues without having to travel worldwide to provide support. End-users now have easy access to technical support and get their answers far quicker than by sending e-mail. Meetings can be recorded for training, change management tracking, sales presentations and more with the click of a button. "Our Visual Collaboration System was a natural fit for IntelliNet and their support team. The strong remote control functions and cross-platform capabilities were key for them as they support enterprise class applications and servers on multiple operating systems for their customers," said John Mudge, President of BrightCom.

In order to determine IntelliNet's web conferencing needs, Prevail Performance, a BrightCom National Platinum Partner, reviewed the customer's collaboration requirements prior to providing a solution. As a lead partner in the Midwest region, Prevail Performance has several years of experience in software deployments and a proven track record of customer satisfaction. "We realized immediately that the BrightCom solution was ideal for IntelliNet based on their need to quickly and effectively share data with others," said Edward Taton, Vice President of Prevail Performance. "Our partnership with BrightCom provides us the ability to address IntelliNet's conferencing requirements and provide an unparalleled level of customer satisfaction," added Taton.

By selecting the Visual Collaboration System as their web conferencing solution, IntelliNet has eliminated the need for employee travel to troubleshoot end-user systems all at a fraction of the cost of traditional hosted conferencing solutions. IntelliNet is now in the process of extending their conferencing solution by integrating BrightCom's ClearView to provide high resolution video within a web conference or support session.

About BrightCom

BrightCom is a provider of a wide range of business communication and collaboration products for the connected enterprise. Many Fortune 500 companies have turned to BrightCom to help them communicate and collaborate more efficiently. BrightCom is a trademark or registered trademark of BrightCom, Inc. All other company and product names may be trademarks of their respective owners.

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Kaivan Jesung
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