NEW YORK, NY (PRWEB) September 7, 2006
ShoreGroup, Inc., a leading converged network solutions and management provider, today announced that its award-winning CaseSentry Systems Management solution has been selected to manage the advanced converged network of USA Datanet, a leading provider of IP-enabled communications services for the commercial, consumer and carrier marketplace. USA Datanet has entered into a multi-year agreement with ShoreGroup to utilize CaseSentry to maintain service-assurance through comprehensive systems and network management and service automation.
The scope of the overall project, which is currently in the implementation phase, includes the management and monitoring of USA Datanet’s network layer devices, critical interfaces, servers, applications and databases. In addition, USA Datanet is using CaseSentry’s Operational Services Automation (OSA) modules to automate service requests, change management and systems integration as an integral part of their customer relationship and satisfaction process. The modules enable USA Datanet to migrate from multiple independent systems to a single, enterprise-wide network and systems management platform. The end objective is to provide USA Datanet’s customers with an unparalleled level of service by providing customer service and support personnel a fully integrated operational view into the systems and network supporting their customers.
“The implementation team, consisting of both ShoreGroup and USA Datanet personnel, first concentrated on fault and performance management of the network and related systems critical to USA Datanet’s voice network. CaseSentry has been successfully established as the systems management solution by utilizing the platform’s capability of running complex synthetic transactions that test accessibility and application interaction,” said Bob Bojanek, ShoreGroup’s Executive Vice President. “This enables us to ensure the integrity of the multitude of databases required to support USA Datanet customers. In addition, the migration of several independent trouble ticketing systems to a unified CaseSentry case management system has also been accomplished. The entire solution is designed to place USA Datanet in the unique position of being able to efficiently integrate and manage a continuing series of innovative services to their customers.”
“As we continue to expand the fully-hosted and traditional services that we offer to our commercial and carrier customers, we are committed to maintaining the highest level of customer satisfaction,” said USA Datanet Chairman and CEO David M. Montanaro. “Our mission is to offer an ever-expanding set of value-added, cost-effective IP communication services encompassing steadfast business-critical reliability. To implement our new service offerings effectively, it’s imperative to have them fully integrated and managed within an overall support process so our customers can take advantage of their benefits to the fullest extent possible. ShoreGroup’s CaseSentry has proven itself to be effective in allowing us to create the unique ability to monitor, manage, integrate and automate the support of our network, applications and selected business processes.”
ShoreGroup is a converged solutions provider delivering management applications, operational maintenance services and infrastructure professional services. As a Cisco Gold Certified Partner with IP Communications Specialization, and a Cisco IP Contact Center (IPCC) Enterprise Advanced Technology Provider (ATP), ShoreGroup designs, deploys, maintains and develops leading management applications for high availability converged networks and customer contact centers. Technology expertise includes IP telephony, VoIP, communications systems and applications, systems and network management, LAN/WAN, physical layer infrastructure and wireless. Founded in 1999, with over 400 global and national customers, ShoreGroup is based in New York City and Syracuse, NY.
About USA Datanet
USA Datanet is a leading provider of IP-enabled voice, Internet access and enhanced communications services for commercial, consumer and carrier customers. Founded in 1998, the Syracuse, NY-based company is at the forefront of the development and commercial application of Voice over Internet Protocol (VoIP) and softswitch network technology, a powerful convergence of voice and data that is rapidly transforming the communications industry across the United States and around the world. USA Datanet operates its advanced SIP-based VoIP network in providing a full range of IP-enabled communications services to over 300,000 customers across the United States. For more information about the company, visit http://www.usadatanet.com.
ShoreGroup is a trademark, and CaseSentry is a registered trademark of ShoreGroup, Inc. All other marks are property of their respective owners.
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