Ease of Doing Business Leaders Announced by DCC, Inc.
This release names the top ten P&C carriers in DCC's fourth annual Ease of Doing Business survey. Ratings come from approximately 6,000 independent agents nationally. There is an upward trend in EDB performance.
Acton, MA (PRWEB) September 13, 2006 -- Based on their fourth annual Ease of Doing Business (EDB) survey, Deep Customer Connections, Inc. (DCC) reports that regional carriers again topped the list of best performers. Leading this year’s top rated carriers are West Bend Mutual, headquartered in Wisconsin, and Grange Mutual, based in Ohio. Each earned an EDB Index of more than 95. Another regional carrier, Maine Mutual, also rated above 95 based on a smaller number of ratings. Rounding out the 'Top Ten' performers in EDB are Acuity, Central Mutual, Safety, Peerless, NGM/MSA Group, and Frankenmuth. Accident Fund and Secura tied for 10th.
“In 2006 some 6,000 independent agents gave more than 22,000 ratings of property and casualty carriers across the country. These ratings show an incremental gain in performance scores from last year’s EDB survey,” according to Nort Salz, co-founder of DCC. Over 200 p-c carriers were rated on 10 EDB Factors. Independent agents and brokers rated both the importance of each factor and the performance of several carriers of their choice against those factors. Overall the Ease of Doing Business Index, a composite measure of carriers’ EDB performance, rose from 83.8 in 2005 to 86.9 in 2006.
“Some of this improvement is because carriers are increasingly seeing and acting on the need to be easier to do business with,” explained Paul Croke, another DCC co-founder. “Ironically, becoming easier to do business with is difficult because it includes transactional as well as relationship issues in the carrier-agent interface. Having a clear set of EDB metrics is quite useful in making progress that has the most impact.”
“There continues to be great variability in EDB performance ratings among the carriers,” added Beth Cliff, another DCC Principal. “Some individual carriers made substantial gains while others actually lost ground. At the same time, we see the same players at the top of the list—those who are focused on the idea that being easier to do business with translates into more and better business.”
Independent agents view EDB as critical because it has a substantial effect on their productivity and profitability as well as the quality of their work lives. In turn, this makes EDB important to carriers since the agent is the primary decision maker about which carrier gets a piece of the business. DCC specializes in helping P&C carriers achieve profitable growth by measuring and improving their EDB performance.
For further information, contact Salz at Nort.Salz @ DeepCustomerConnections.com, Croke at Paul.Croke @ DeepCustomerConnections.com, or Cliff at Beth.Cliff @ DeepCustomerConnections.com
Contact: Nort Salz (978) 263-6100
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