Eversheds Completes World's Largest Digital Dictation Roll Out

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Eversheds has rolled out the BigHand3 digital dictation system to over 2,500 users in what is the largest installation of dictation technology in the global legal sector. The project was completed in March 2006 with BigHand’s award-winning software installed across Eversheds’ UK offices with the view of rolling the system out to its international offices. The BigHand roll out ran simultaneously with ‘Project Evolution’, a firm-wide desktop refresh initiative, and is a major logistical and technical success for Eversheds.

Eversheds has rolled out the BigHand3 digital dictation system to over 2,500 users in what is the largest installation of dictation technology in the global legal sector. The project was completed in March 2006 with BigHand’s award-winning software installed across Eversheds’ UK offices with the view of rolling the system out to its international offices. The BigHand roll out ran simultaneously with ‘Project Evolution’, a firm-wide desktop refresh initiative, and is a major logistical and technical success for Eversheds.

In November 2004 Eversheds piloted BigHand3 within one of its practice areas. The success of the 60-user project (84% of legal advisers felt it enabled them to turnaround documents more quickly) led to a firm wide roll out commencing in January 2005.

Sue Shepherd, Eversheds Project Manager said:

“No other law firm had ever provided this technology to this many users so we were in completely new ground with the scale of the project. We worked closely with BigHand to plan and overcome the various barriers that arise when voice is transferred between 2,500 users – both their experience and the strength of our internal IT team were critical. As a result the roll out has been very smooth and perceived as excellent across the firm.”

Eversheds digital dictation workflow project was part of a wider strategy to refresh legacy systems and increase overall efficiency.

Eversheds’ experience so far has included:

  •     Turnaround time for documents has dramatically improved. 95% of dictations are cleared the same day and the remaining dictations can be processed by the document production team overnight. The impact has been very positive.
  •     ‘Instant Team Working’ across departments and offices has increased productivity. Previously if a secretary was off sick tapes were sent via DX to an office with capacity, or a temp was employed. Now dictations are transferred to an available secretary in seconds.
  •     The majority of offices are not using any temps, with existing secretaries able to cope with any shortfall in capacity.
  •     Telephony dictation has been very successful and is in use across all offices. Lawyers can call in dictations instantly if they are on their way home and have forgotten something, or between meetings.

Dianne Leatherland, an Eversheds Department Manager describes:

"The system has certainly made an impact on client service. We had one legal adviser who had worked late and produced a long list of documents that were needed by the close of business the next day, for a critical deal. We were able to complete it using secretaries from around our offices so we easily met the deadline."

BigHand was selected by Eversheds after a head-to-head pitch between the two leading vendors. BigHand3’s easy-to-use, intuitive interface was preferred, as was the fact that BigHand technology is in use at the five largest digital dictation sites in the global legal sector.

About BigHand3

BigHand is the leading digital dictation vendor across Europe & Australia, maintaining the 5 largest sites in the global legal sector and with more legal installations in total than all the other suppliers combined. BigHand was named as the UK's fastest growing private legal software developer in the fifth annual Sunday Times Tech Track 100 league table for 2005, sponsored by Microsoft. BigHand was also recognised by Deloitte as one of the 500 fastest growing software vendors in Europe in 2004. Additionally BigHand was voted "Best Legal Office Technology System 2004" from votes from over 14,000 lawyers and IT managers across the legal sector at the LOTIE Awards. BigHand was also voted Best Legal Office Technology Supplier at the 2003 LOTIE Awards, and our leading product won the Society for Computers & Law IT Award in 2003 for "the most outstanding application of information technology to the law in UK and Ireland". Further information is available at http://www.bighand.com

About Eversheds LLP

Eversheds LLP is one of the largest full service international law firms in the world with over 4,000 people and over 2,100 legal advisers, with 28 offices in major cities across the UK, Europe and Asia. Eversheds provides services to the private and public sector business and finance community. We are ranked 3rd in relation to the number of FTSE 250 clients that we act for*. We have always challenged the trends of traditional law firms and we pride ourselves on being the most client centred international law firm, as well as a great place to work. Further information is available at http://www.eversheds.com

  • Source: Chambers Client report, November 2005.

For further information please contact:

Dan Speed, Head of Marketing, BigHand

tel: +44 (0) 20 7793 3076

Imogen Lee, Senior Marketing Manager, Eversheds LLP

tel: +44 (0) 20 7919 4566

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Dan Speed
BIGHAND
020 7793 3076
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