, First Banker-Run Consumer Information Site on Banking, Offers Answers Perplexed or Frustrated Bank Customers Can’t Find Elsewhere

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Bank customers, including business owners, experiencing a problem with an account, a loan or a safe deposit box now have a free, convenient and authoritative resource that helps them understand their rights and how to deal with their bank.

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“My son forged and cashed checks on my account for months before I discovered it – who’s liable for this, me or the bank?” “Help – the bank refused to cash checks made out to my business the other day!” “Can the bank force us to get title insurance for our mortgage?” “Is it smart to use credit cards while traveling abroad?” When satisfactory answers to questions like these aren’t forthcoming from one’s own bank, consumers and business owners now have a valuable free resource: (, the first consumer information site on banking launched by banking experts who are not affiliated with any bank.

“There isn’t an adult in the U.S. who hasn’t experienced a problem with a financial institution at one time or another,” says Mary Beth Guard, who with Carin Eisenhauer and Michele Petry comprise the Glia Group, which launched the new site in partnership with the Bankers Information Network. “When our long-established site for professionals in the banking industry, (, began overflowing with questions from bank customers who didn’t know where else to turn, we realized it was time to create a consumer information site on banking.” offers Q&A articles, podcasts, videocasts and Powerpoint presentations on 20 categories of banking issues, from checking accounts to identity theft. Site visitors can submit a question to “Ask a Banker” or ask their question in a discussion forum moderated by seven bankers working at banks from New York State to California as well as by the banking experts on the staff of A blog on news in the banking industry of interest to consumers, extensive resource links and banking-related cartoons round out the offerings.

“We have the expertise without the affiliation,” notes Guard. “This lets us be honest and let the chips fall where they may. Sometimes our questioners have rights vis-à-vis the bank, and sometimes they are just stuck.” Guard adds that since most bank policies are shaped by either federal laws or by laws like the Uniform Commercial Code that have been adopted by most states, it’s possible for to offer advice and answers that are valid for most consumers in the U.S.

Consumers and business owners wondering how to deal with their bank or a banking problem or question can visit ( 24 hours a day to look for or ask for answers.

For:, 2541 Flint Ridge Road, Edmond, OK 73003.

Contact: Mary Beth Guard, 888-229-8872, extension 88

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Mary Beth Guard
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