Omega Performance to Reveal How to Improve Sales and Customer Satisfaction through Product Knowledge Mastery

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Companies to learn key business development strategies during Omega Performance's complimentary webcast to be held 10 October 2006.

Omega Performance announced today that Margie Kensil, senior vice president and director of strategic sales and service, and Jan Abrams, senior project manager, will lead a complimentary, 60-minute webcast entitled: Developing Business through Product Mastery at the Frontline—How to Enhance Product Knowledge and Build Credibility Among your Staff. The webcast will be held Tuesday, October 10, 2006 at 12:00 PM EDT.    

Managers and team leaders who are responsible for improving the product knowledge capabilities of their staff will learn how to build product competency and increase communication competency, improve customer satisfaction through product mastery techniques, and accelerate speed to product knowledge mastery and retention. To register for the webcast, visit

“Omega Performance’s approach to product mastery can increase business results at the all-important point of customer contact,” said Kensil. “This webcast will demonstrate how product mastery helps to retain and grow customer relationships, and introduce attendees to our methodology that has helped organizations develop skills in product knowledge that far surpass traditional memorization techniques.”

Developing Business through Product Mastery at the Frontline—How to Enhance Product Knowledge and Build Credibility Among your Staff is one in a series of web-based events Omega Performance is hosting in 2006. Other events include:

18 October: Creating a Sales Culture: First Steps (60-minute webcast, complimentary)

24 October: Diving into Business Lending? A Guide to Safe Waters for Credit Unions (60-minute webcast, complimentary)

8 November: Creating a Sales Culture: A Comprehensive Action Plan (90-minute in-depth web conference, U.S. $95)

8 November: Developing Business Through Product Mastery at the Frontline—A Unique Approach to Retail Product Knowledge (90-minute in-depth web conference, U.S. $95)

About Omega Performance

Since 1976, Omega Performance has enabled more than 2,500 firms worldwide to drive and sustain improved business results. Omega Performance empowers results-driven leaders with assessment, consulting, training, and coaching programs that are practical, effective, and proven. The company’s solutions enable people to strengthen customer relationships and loyalty, balance credit and risk opportunities, increase market share and share of wallet, and generate greater sales and service results. Omega Performance is headquartered in Charlotte, N.C., with major offices in Auckland, London, Melbourne, Sydney, Singapore, South Africa, and Toronto.


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Laura Walker
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