QA Calling at Call Centre Expo 2006, Hall 9, Stand B70, NEC Birmingham UK, 3-4 Oct 2006

QA Calling offers high-quality call centre services to the UK for your direct sales campaigns and lead generation. Purpose-designed HQ in Cape Town, with near-concurrent time zone. Flexible services of from 15 to 5,000 specially-trained operators, with UK cultural and commercial affinity. Founded by Ambition 24hours, highly successful UK call-centred staffing company.

(PRWEB) September 25, 2006 -- QA Calling offers call centre services for UK direct sales campaigns and lead generation, for both short and long term campaigns, as well as for in-bound call programmes. With a 130,000 sq ft, purpose-designed freehold premises in Cape Town, the company provides a flexible service, with from 15 to 5,000 operators, trained in tele-sales and customer support , with UK cultural and commercial affinity.

QA Calling was founded by Penny Streeter OBE, managing director of Ambition 24hours, a £60 million call-centred company providing temporary staffing throughout the UK.

QA Calling has its own directly recruited and managed call staff, trainers and bespoke CRM systems. This is to ensure that all UK companies can benefit from highest standards of customer contact, data management, IT and telephony, according to Penny Streeter.

QA Calling offers outsourced call centre management with capacity available immediately. It is quality assured to UK and EU standards, based on the management team’s 10 years expertise in 24-7, 365 call response and management in the UK.

“ QA Calling provides a comprehensive and flexible range of in-bound and out-bound call centre services to ensure the highest standards of quality, to add value seamlessly to a company’s core service proposition,” says Penny Streeter.

The QA Calling service starts with call management planning, to identify specific needs for telephone support to an agreed brief. QA Calling reviews with the business the objectives for managing calls and also the target markets, including logistical and resource issues and projected call volumes and required content. The planning process incorporates specification of any additional call training or scripting specific to agreed need.

The QA Calling service features call centre support at all stages of the customer life-cycle, in a programme of customer acquisition, management, retention and development. The service portfolio ranges from market research and tele-marketing - in compliance with EU and other international standards - sales order and payment processing, to fulfilment, customer services and complaints desks, churn management and technical support and loyalty programmes.

For further information:-
Ambition House, 92-96 Lind Road, Sutton, SM1 4PL www.QACalling.com +44 (0)207 112 4540
Media Information:-
www.rea-tma.co.uk T +44 (0)20 8870 4976

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