Call Center Managers & Team Leaders Learn How to Build a Results-Producing Sales Culture

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Omega Performance Expert to Reveal a Framework for Successfully Building a Sales Culture in the Call Center During 18 October 2006 Webcast

Omega Performance announced today that Connie Hritz, senior vice president of research and development, will lead a complimentary, 60-minute webcast entitled: Creating a Sales Culture—First Steps. Call center managers and team leaders will gain insight into what a true sales culture is in the call center environment; the steps required to build a successful sales culture; and the benefits a sales culture offers their customers, agents, and organizations as a whole. The webcast will be held Wednesday, October 18, 2006 at 12:00 PM EDT.    

“Call center agents have tremendous power, perhaps more than any other employee, when it comes to broadening relationships with customers through sales; especially those customers a company may never see face-to-face,” said Hritz. “This webcast will help attendees lay the groundwork for moving forward in building a sales culture that results in improved customer satisfaction and loyalty, increased revenue and profitability, and greater market share and share of wallet.”

The fundamentals offered in Creating a Sales Culture—First Steps will be expanded upon in a follow-up, in-depth web conference entitled: Creating a Sales Culture—A Comprehensive Action Plan. The web conference is scheduled for 15 November 2006 at 12:00 PM EST. Other web-based events planned for 2006 include:

24 October - Diving into Business Lending? A Guide to Safe Waters for Credit Unions (60-minute webcast, complimentary)

16 November - Developing Business Through Product Mastery at the Frontline—A Unique Approach to Retail Product Knowledge (90-minute in-depth web conference, U.S. $95)

About Omega Performance: Omega Performance improves business by empowering people with the knowledge, skills, and behavior to achieve outstanding results. Omega Performance is headquartered in Charlotte, N.C., with major offices in Auckland, London, Melbourne, Sydney, Singapore, South Africa, and Toronto.


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Laura Walker
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