Home-Based Medical Transcription Businesses Use WinScribe Digital Dictation Software to Manage High-Volume Accounts and Leverage Independent Contractor Networks

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WinScribe’s secure solutions help medical transcriptionists comply with federal privacy regulations. WinScribe digital dictation software streamlines the workflow process, reporting requirements and office administration duties of home-based medical transcriptionists, making them more efficient and able to expand their business.

We download their practice notes each day using the WinScribe Importer, which allows our server to receive jobs from the hospital’s dictation server. It is an excellent system. WinScribe compares very favorably with the expensive high-end systems I’ve used in hospitals. It has absolutely great functionality for the price.

WinScribe a world-leading provider of digital dictation software, today announced that its digital dictation solution has effectively streamlined the workflow process, reporting requirements and office administration duties of home-based medical transcriptionists, making them more efficient and able to expand their business.

Home-based transcriptionists, like many home-based workers, are often ill-equipped to take on increased volumes of work or to grow their operations without investing in what is typically a cost-prohibitive dictation solution created for large institutional users.

WinScribe’s digital dictation software, however, allows home-based transcriptionists to log in to a user-friendly Internet-based platform full of helpful drop-down menus to import and manipulate various audio or voice files, which they can then transcribe, organize and track.

“Home-based medical transcribers really have their work cut out for them -- there’s no question about it,“ said Matthew Weavers, chief executive officer of WinScribe. “When you look at the large amounts of highly sensitive information they process, we believe that our dictation software helps them to better manage the many elements of their jobs and get far more done in significantly less time.”

For instance, the co-owners of Rochester, N.H.-based Vauxcom Inc. -- which provides medical transcription services to facilities ranging from acute care hospitals to small family medical and specialty clinics -- embarked on an industry-wide search for an affordable digital dictation system before getting in touch with WinScribe.

“As the transcription manager for a community hospital, I was using a dictation system with a six-figure price tag,” said Mary Lou Woodward, co-owner of Vauxcom. “So when we went looking for a system, we went to the same distributor and purchased a solution designed for smaller businesses. What we discovered over time, however, is that the distributor didn’t know the product and that it couldn’t do what we were told it would do.”

After four months of trying to get the system to work, Woodward and Neal Runions, Vauxcom’s co-owner, sent the system back and received a full refund from the distributor.

“Then we found Executive Communication Solutions (ECS) on the Internet,” Woodward recalled. “Their sales person stayed late that evening to show us a demonstration of the WinScribe system, and we were so impressed we placed an order the next day. ECS provided us with a loaner system until our WinScribe solution arrived, and it was all completely seamless.”

Vauxcom had two clients generating 125 jobs per day before they migrated to the WinScribe system. The medical transcription company relied on its new WinScribe system to better serve its largest accounts. The largest client is a hospital that uses Vauxcom to handle its overflow.

“The hospital owns 12 practices, which employ 39 physicians,” Woodward said. “We download their practice notes each day using the WinScribe Importer, which allows our server to receive jobs from the hospital’s dictation server. It is an excellent system. WinScribe compares very favorably with the expensive high-end systems I’ve used in hospitals. It has absolutely great functionality for the price.”

Vauxcom’s second large client consists of two physicians who dictate jobs to Vauxcom using WinScribe Telephone Dictation.

Vauxcom has also used WinScribe Internet Typist to help its independent contractors throughout the U.S. download jobs, almost instantaneously, via the Internet and transcribe its dictation jobs.

“Another big benefit of WinScribe from a transcription point of view is that the licenses are for concurrent users,” Woodward said. “This allows us to have more transcriptionists than licenses as not all of our transcriptionists are working at the same time. Our previous system didn’t allow this -- that was a big problem for us.”

From a compliance standpoint, Vauxcom has found that WinScribe’s reporting and accountability tools are two of the system’s best features.

“In the U.S., there is a lot of legislation that we need to comply with to protect the privacy of a person’s healthcare information,” Woodward said. “WinScribe provides us with the necessary security and accountability. All the data is encrypted when it is transferred from the hospital to Vauxcom and over the Internet to our transcriptionists. And the reports allow us to track who has accessed each job based on their login ID.”

“We can also track every job coming in and going out of the system, which is particularly important when we bid on government work,” Runions said. “We could see right from the start that WinScribe does what we want it to do and does it well.”

Overall, the WinScribe system has been well received by Vauxcom’s team of transcriptionists, and the medical transcription company hasn’t received any complaints from doctors who use the telephone dictation feature.

About Vauxcom Inc.

Established in 2004 and located in Rochester, New Hampshire, Vauxcom Inc. provides medical transcription services to facilities ranging from acute care hospitals to small family medical and specialty clinics. By virtue of the Internet, our remote transcriptionists are located all across the United States and our systems are available 24/7/365. Our clients are able to place their dictation directly into our system where it becomes available for transcription via a toll free 800 number, direct download from a digital handheld recorder via the Internet or PC based dictation. Text files are automatically uploaded to our server for distribution. Turn around times range from 1 hour STAT reports to 48 hour Routine reports. We currently transcribe about 500,000 lines per year and expect to triple that in the coming year.

About Executive Communication Systems

Since 1990 Executive Communication Systems, Inc. (ECS) has been satisfying its customers’ dictation/transcription needs. The company’s reputation has been built on the sound principle of customer satisfaction. ECS has carefully cultivated a seasoned sales, service and support team that is proud of the roles they play servicing over 20,000 customers worldwide. ECS’s research and development department ensures that the company sells and services only the highest quality products possible with a wide range of versatility and flexibility. ECS stands behind the products it sells.

About WinScribe

WinScribe is a world leading provider of digital dictation software supporting business requirements for digital dictation, transcription, voice recognition, and workflow management. First developed in 1995, WinScribe has offices in the USA, UK, New Zealand and Switzerland, with more than 100 sales partners in over 25 countries supporting more than 300,000 users worldwide. The WinScribe solution is built on Microsoft architecture, to ensure easy integration and maintenance. WinScribe also supports a wide range of manufacturer-independent dictation devices and is scaleable from small, single office locations up to large multinational corporations. WinScribe is fully customizable to meet the needs of a number of significant vertical markets including Legal, Law Enforcement, Healthcare, Transcription, Insurance and Government sectors. http://www.winscribe.com/

Tamarie Johnson

TNT Communication Inc.

503-345-9257

Lucy Farrington

WinScribe

+64 9 486 9010 ext. 817

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