California State University, Northridge Relies On EBSuite.com For CRM Case Management Tool

California State University, Northridge (CSUN) which develops the CSUN's financial and academic software has implemented EBSuite's project management and case management (customer support - help desk) software. In addition to Systems & Technology department, CSUN's PeopleSoft Campus Support team and Environmental Health and Safety uses EBSuite extensively for help desk and case management.

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FREMONT, California (PRWEB) October 3, 2006

EBSuite.com (EBSuite) an online, on-demand Customer Relationship Management (CRM) software company, announced that the Systems & Technology department at California State University, Northridge (CSUN) which develops the CSUN's financial and academic software has implemented EBSuite's project management and case management (customer support - help desk) software. In addition to Systems & Technology department, CSUN's PeopleSoft Campus Support team and Environmental Health and Safefty uses EBSuite extensively for help desk and case management.

"Before EBSuite, we needed multiple applications to meet our needs. Now we just use EBSuite's Customer Support and Project Management solutions," said Eugene Garcia, Senior Systems Analyst, California State University, Northridge, Systems & Technology. "These modules are easier to use, much faster and far more customizable. EBSuite also added additional features which helped meet our unique needs." The Systems & Technology department, which supports hundreds of internal customers, uses EBSuite`s Project Management solution to manage the software development process, including tracking bugs and patches and maintaining version history.

Garcia added: "With increasing number of customers and high demand for our services, EBSuite really helps by offering a full set of functionality, yet the cost is extremely low compared to buying and running in-house applications or subscribing to other vendors. The system is easy to use and has been customized to work with our process. Our customers enjoy faster turn around on resolution of their problems since we've started using the application."

EBSuite, whose international headquarters is in Fremont, California, increased customer base and revenues by over 100% from fiscal year 2005 to 2006. The organization's office in Beijing provides regional business development and localization, and EBSuite's Atlanta office services East coast customer support. To read recent news on EBSuite customers, including Alcatel North America and S3, an entertainment security services firm, whose clients include Harpo Productions, home of The Oprah Winfrey Show, and Jam Productions, the largest independent promoter in the U.S., or to learn about becoming an EBSuite.com value added reseller, visit our web site at http://www.ebsuite.com.

About EBSuite.com
EBSuite.com is a leading global provider of customizable, on-demand Customer Relationship Management (CRM) solutions. Leveraging a unique modular application design, EBSuite.com helps companies reduce software and operations costs and delivers the most comprehensive feature-rich suite of CRM applications in the industry. Our fast, flexible and secure business solutions provide customers quick and easy access to vital sales, marketing and business information. We help rapidly install all applications and seamlessly integrate the software within our customer's technology infrastructure. With no contracts, hidden fees or implementation costs, customers are up and running in 24 hours or less. For more information and a free trial, please visit http://www.ebsuite.com.

About California State University, Northridge
California State University, Northridge (CSUN) is a vibrant, diverse university community of nearly 33,000 students and more than 4,000 faculty and staff, sited on a 356-acre campus in the heart of Los Angeles' San Fernando Valley. CSUN's Office of Systems and Technology assists the Division of Administration & Finance in achieving its goals through the review, implementation and ongoing support of information systems and information technology. Maximizing the efficiency and service level potential of Division personnel is the primary focus of the Office. Visit our web site at http://www.csun.edu/.

Media Contact:
EBSuite.com
JC Prenner
(415) 468 5800

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