BigHand Digital Dictation Cuts Cost by 80% at Martyn Prowel

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BigHand Digital Dictation has enabled dynamic Cardiff based law firm Martyn Prowel, to cut its temporary cover costs by 80% in just 2 years. Within the first year alone, the firm had saved sufficient temporary staff expenditure to completely pay for the installation of BigHand. Installing digital dictation has also improved ratios within the litigation department from a fee earner to secretary ratio of 1:1 to just over 2:1.

BigHand Digital Dictation has enabled dynamic Cardiff based law firm Martyn Prowel, to cut its temporary cover costs by 80% in just 2 years. Within the first year alone, the firm had saved sufficient temporary staff expenditure to completely pay for the installation of BigHand. Installing digital dictation has also improved ratios within the litigation department from a fee earner to secretary ratio of 1:1 to just over 2:1.

As well as removing unnecessary temporary cover costs, digital dictation has also greatly reduced the firms need to replace secretarial staff as and when they have left employment.

Dictations are being transcribed faster and document turnaround times have decreased, as a result of the work share culture facilitated through BigHand. Fee earner efficiency has also improved as they are now able to dictate more, both in and out of the office, guaranteeing higher levels of client service.

Don Bosse, Office Manager, Martyn Prowel, was involved throughout the project and has seen the overwhelming benefits of digital dictation. He comments:

"We were spending a large sum of money every year on temporary staff costs, and with the move to BigHand, we stopped it. In next to no time at all, we were up and running, with all analogue machines being binned. Installing BigHand has been a highly successful move for the firm. Our fee earners and secretaries are now more efficient, creating a higher number of dictations and getting them out the door faster. BigHand more than paid for itself within the first year alone."

Hywel Davies, Managing Partner, Martyn Prowel, comments:

"Implementation of BigHand assisted our workflow significantly by encouraging a flexible work sharing culture within the firm. It has enabled a sharing of work transcription between departments to a far greater degree than before, enabling us to efficiently cope with the transcription peaks which inevitably afflict a busy practice. I was also impressed with the simplicity of the system and ease of installation."

http://www.bighand.com

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Jo Beckwith
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