Ontario Ministry of the Environment Chooses Privasoft to Help Improve FOI Response Rates

Share Article

This customer announcement explains how the Ministry's deployment of Privasoft solutions is instrumental in fulfilling the Ministry’s commitment to keeping their public informed.

Privasoft Corporation, a world leader in Freedom of Information (FOI) case management and imaging solutions, announced the successful implementation of Privasoft technology at the Ontario Ministry of the Environment. With this release, the Ministry’s FOI team gains a flexible, easy-to-use solution for managing requests for information with a proven ability to increase the efficiency of the business process.

"Privasoft's tracking and case management application provides strategic insight that allows us to streamline our FOI processes and continuously improve our performance, resulting in a higher FOI response rate” explains Cynthia Harris, FOI Project Manager of Information Management and Access Branch at Ontario Ministry of the Environment.

The Ministry of the Environment receives the highest volume of FOI requests in the province of Ontario: approximately 7,000 a year. The Privasoft solution, based on its ability to seamlessly integrate the Ministry’s case management and imaging requirements, has revolutionized the way they process FOI requests, reducing duplication of effort while improving response turn-around time. This new scanning process has enabled the Ministry’s Program Areas province-wide to move very paper intensive processes to an efficient electronic platform.

The solution also provides important information required to make strategic management decisions. It has allowed them to be part of a “cluster” of provincial FOI offices that adopts best practices for FOI automation, with close ties to the Ministry of Natural Resources, the Ministry of the Attorney General and the Ministry of Community Safety and Correctional Services.

"Privasoft's reputation as the global leader in FOI automation was evident throughout our project. Their experience automating FOI workflows, in depth understanding of our business requirements and technical expertise enabled us to enhance our FOI process."

Harris adds, "Working with Privasoft has been an enjoyable experience. Their dedication to the success of our project has been instrumental in helping us fulfill the Ministry's commitment to keeping the public informed about environmental activities in their communities."

About Privasoft

Privasoft Corporation helps customers manage freedom of information requests by automating manual processes and standard tasks. For more than 15 years, Privasoft has worked with government and large organizations to improve FOI and Privacy Act infrastructures supporting freedom of information while ensuring sensitive information is protected. Privasoft technology is the most widely established FOI-specific solution in the world, with thousands of licenses deployed globally. For more information about Privasoft, visit http://www.privasoft.com.


Share article on social media or email:

View article via:

Pdf Print

Contact Author

Nicole Gibson
Visit website