New Survey Reveals: People Prefer The Personal Touch When Saying "Thanks"

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Much to the surprise of etiquette experts, the number of people who send thank you notes is rising – and they aren’t using email to do it.

Much to the surprise of etiquette experts, the number of people who send thank you notes is rising – and they aren’t using email to do it. A recent survey by (, an online stationery boutique, reveals that roughly three times as many people send a handwritten note to say “Thanks” than send an email.

In fact, even people’s pets are getting into the act: 20% of survey respondents write thank you notes on their behalf. “I think it’s quite civilized myself,” says Gabrielle Dudnyk, Soleberry’s founder and, not coincidentally, pet owner.

Survey results showed that one-third of respondents write more thank you notes now than they did a year ago; only 8% are writing fewer. Interestingly, the 18- to 29-year-old age bracket has seen the largest increase: 41% of them are writing more thank you notes. “A lot of major events can happen during this time in someone’s life, from graduation and landing a new job to getting engaged, married and having a baby or two,” Dudnyk says. “People receive gifts to celebrate these milestones, and with a gift comes the need for a thank you note.”

On the personal front, 63% of those surveyed prefer to send handwritten thank you notes, while 14% send emails and another 14% take host/hostess gifts to parties and other social functions. “I think it’s rude not to send a handwritten thank you note. Especially in this day and age of email, we have lost that personal touch,” a survey respondent writes. Another adds, “I am writing more [notes] to teach my kids that email isn’t the answer to everything!”

In the workplace, emailing a thank you after a job interview or function is becoming more commonplace. The majority of respondents (68%) who send post-interview thank yous, however, still favor sending a handwritten note.

And those who don’t write? Not surprisingly, 39% cite lack of time more than any other reason. Regardless, the task of thank you note writing isn’t one people are likely to outsource anytime soon. Only 7% of respondents said that they would find it helpful to have someone else write and send the notes for them.

Then there are those who do have time, but don’t have the desire: 23% admit that while they know they should write a thank you note, they are just too lazy to do it. Luckily, this silent minority is just that – a minority. The rest of us are still making the etiquette experts happy by writing those two little words: "Thank You."

About Soleberry Modern Stationers:

Soleberry Modern Stationers ( is an online boutique featuring well-designed, hard to find stationery, greeting cards, journals, gift wrap, invitations and entertaining accessories. From her career in advertising and publishing, Gabrielle Dudnyk created Soleberry to indulge her obsession with all things paper, and to share the work of artists whose creations are sophisticated, modern and fun.



Gabrielle Dudnyk



email: priority [at]


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